Unable to View Tickets When User Logged In to Change Attendee Information

[Magnesium]

HI

We are unable to view the tickets when logged in to change the attendee information. Please advise, our page is http://www.magnesium.tech/ticketing

Thanks

[Magnesium]

Hi

Everything seems to be working smoothly accept when a user logs in they are unable to amend the attendee info. Please help urgently.

Thanks

[Andras]

Hello Elton,

Thanks for reaching out!

I’m sorry to hear about your issue with the attendee info. I’d be happy to help you with this.

I have tested this on my site and it seemed to work fine. This is what I did:

• set up an event with a ticket that collects extra attendee info
• purchase that ticket on the front-end as a visitor and create an account in the process
• check on the front-end (as the new user) what tickets I have and if the attendee info is there – yes it is
• make changes to the attendee info on the front-end and save it

All this went as it should.

Can you share me more details on what is the process you (your visitors) are going through, and what happens?

Thanks and cheers,
Andras

[Andras]

Please also be so kind to share your system information with me. Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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