[Victor]

Hi there!

Just wanted to share with you that there’s been an update to our Event Aggregator service which includes a fix for this issue.

There’s no need to update any plugins to make this work, as it works from our side. Just use the Event Aggregator service as you’d normally do.

Please let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi there!

Just wanted to share with you that there’s been an update to our Event Aggregator service which includes a fix for the timezone issue mentioned above.

There’s no need to update any plugins to make this work, as it works from our side. Just use the Event Aggregator service as you’d normally do.

Please let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi there!

Just wanted to share with you that there’s been an update to our Event Aggregator service which includes a fix for this issue.

There’s no need to update any plugins to make this work, as it works from our side. Just use the Event Aggregator service as you’d normally do.

Please let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi there!

Just wanted to share with you that there’s been an update to our Event Aggregator service which includes a fix for this issue.

There’s no need to update any plugins to make this work, as it works from our side. Just use the Event Aggregator service as you’d normally do.

Please let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi there!

Just wanted to share with you that there’s been an update to our Event Aggregator service which includes a fix for this issue.

There’s no need to update any plugins to make this work, as it works from our side. Just use the Event Aggregator service as you’d normally do.

Please let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi there!

Just wanted to share with you that there’s been an update to our Event Aggregator service which includes a fix for this issue.

There’s no need to update any plugins to make this work, as it works from our side. Just use the Event Aggregator service as you’d normally do.

Please let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi there!

Just wanted to share with you that there’s been an update to our Event Aggregator service which includes a fix for this issue.

There’s no need to update any plugins to make this work, as it works from our side. Just use the Event Aggregator service as you’d normally do.

Please let us know if the fix works for your site.

Best,
Victor

[Victor]

Hi there!

Just wanted to share with you that there’s been an update to our Event Aggregator service which includes a fix for this issue.

There’s no need to update any plugins to make this work, as it works from our side. Just use the Event Aggregator service as you’d normally do.

Please let us know if the fix works for your site.

Best,
Victor

[Victor]

This reply is private.

[Victor]

Hi Corry!

Thanks for reaching out to us!

I’m sorry about that issue. Let me help you troubleshoot that.

Are you able to run those scheduled imports manually? If you hover over the Scheduled import, you should see the “Run Import” option.

How about it you edit the import and save it again? Does it still not import the events?

Let us know about this.

Thanks,
Victor

[Victor]

Hi Chris!

Thanks for reaching out to us and for using our plugins!

I’m sorry you are experiencing that issue. Let me help you with that.

Are you having that issue with a one-time import or with a scheduled one? Where are you seeing the import getting stuck? could you please send us a screenshot of it?

Could you please try deactivating The Events Calendar and activating again? Does it change anything? Let us know about it.

Also, when coming back, please make sure you share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Brandon!

I’m sorry you are having that issue. Let me help you troubleshoot that.

Are you having duplicates while importing from the same Facebook profiles? Could you please share with us those URLs you are having the duplicates with?

Also, when coming back please make sure you share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Guy!

Thanks for trying that out and for following up on this.

I’m really sorry you are still experiencing this issue. I know how frustrating this can be.

I understand you may not have the funds to renew your license right now, but we highly encourage you to update Events Calendar Pro when you can. Older versions contain bugs that were subsequently fixed in later versions, plus there’s an increased chance of them not meshing with other, more up-to-date plugins of ours.

I tried to reproduce the issue you are having by creating my own local installation with the same plugin versions you have and failed to do so. So this tells me there might be something particular in your site that is rather hard to find.

I will kindly ask you to create a test site in a sub-directory with only our plugins and using a default theme like twentyseventeen. In there, can you replicate the issue? Let us know about this.

Thanks,
Victor

[Victor]

Hi Miroslav!

Thanks again for reaching out! 🙂

I can’t access the link you provided, so could you please send us a screenshot of the page with the string you are referring to

Let me know and I’ll be happy to help you in finding the string to translate.

Thanks,
Victor

[Victor]

Hi John!

Thanks for reaching out to us! Let me help you with that.

Order emails of ticket purchases are sent by WooCommerce. You should check the settings under WooCommerce > Settings > Emails and see if you have them enabled. I found the following article from WooCommerce that will help you troubleshoot that > https://docs.woocommerce.com/document/email-faq/

Just to confirm, does the ticket email get sent to the customer? If not, then this could probably be a different issue and we’ll need to make some deeper troubleshooting. Let me know about it.

Thanks,
Victor

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