[Victor]

Hi Florian!

Thanks for reaching out to us! Let me help you with that.

By default, email alerts are only sent to the email addresses you specify in the “Email addresses to be notified” field (just like in the screenshot you sent). If you want to send an email notification to the users, then you can do so, but will involve some custom coding.

This does not work and no mails are sent to the creation of an event

If your settings are like in the screenshot and no email alerts are sent to the email address when an event is submitted via the community form, then this is an issue.

I tried it in my own installation and seems to be working fine, so this could be a theme or plugin conflict. I see you already tried deactivating all other plugins, so you should now try switching to a default theme like twentyseventeen and see if the emails are sent.

If not, then we’ll need to make some deeper troubleshooting.

Let me know how that goes and if you have other questions.

Thanks,
Victor

[Victor]

Hi Miroslav!

Thanks for reaching out to us! Let me help you with that issue.

Just to confirm I understand your issue, if you search for a location in the main events page, then it works, but if you search for a location in a calendar embedded using the [tribe_events] shortcode, then it does not work?

It seems the links you provided redirect me to this other page > http://20minuta.hr/wp-signup.php?new=beta-muzika and I get the message “Registracija je onemogućena.” So I can’t try for myself in your site.

Also, could you please send us a link to the venues your are not getting results for?

When the location does not work, could you please see if you get any console errors by inspecting the page? Here’s how you can do so > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/ If you find any errors, please tell us about them.

Thanks,
Victor

[Victor]

Hi M!

That’s a good catch actually. It should work for the photo view as well.

If you are inserting the function inside the loop and not seeing it, then you might want to double check by inspecting the page and look for the html code. It may be that it’s there but not showing because it will need some css / html adjustments.

You can also see how the tribe_events_list_the_date_headers() function works by looking at the code in wp-content/plugins/the-events-calendar/src/functions/template-tags/loop.php. You can even copy the code and create your own function in your theme’s function.php file and modify it to suit your needs. Just remember to use a unique function name.

I hope that helps! 🙂

Cheers!
Victor

[Victor]

Hi Joe!

Thanks for coming back with the link, and don’t worry about the delay. We are also away during weekends 🙂 Besides, we are always here to help whenever you need it.

I have tried the link myself and it’s pulling 30 events from it. The last one being “Half term” from 2017-10-23 to 2017-11-03. If you have more than 30 events in that calendar, then it could that outlook is limiting the amount of events to fetch from the url.

I’m not very familiar to outlook, so you should see in their calendar settings or contact them to see how this limit works.

I hope that helps and let me know if any other questions.

Best,
Victor

[Victor]

Hi Luca!

Thanks for following up! Let me help you with your questions.

can I clonate the website from Cpanel and then use the basic theme there without effecting the main site?

Yes, If you are thinking of creating a dev / staging site, then that’s a great idea. We always suggest to have a dev or staging site where you can perform all plugins, themes and WordPress core updates, and any other major changes, to make sure they don’t break anything before doing so in the production site.

Some hosting services offer built in tools to create dev sites with ease. You might want to ask your hosting provider to see if they have something similar.

Is there a way to force the posts order?
shortcode? advance setting?

It really depends on where you are trying to accomplish this. By default all events are ordered by their start date, but if you were to modify that, you probably could with some custom coding.

We have a great article that will get you started in customizing our plugins here > https://theeventscalendar.com/knowledgebase/themers-guide/

Our available shortcodes do not have an option to change the order of events, but here’s a good article about them to have as reference > https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

I hope that helps! Don’t hesitate to ask any other questions and I’ll be happy to help! 🙂

Best!
Victor

[Victor]

This reply is private.

[Victor]

Hi Imad!

Thanks for getting back with the sys info.

I don’t see anything that would indicate something is wrong in your system information.

We do have quite a few Events, but not sure how many as it times out.

I don’t need to know exactly how many events, so an approximate number would be ok. Do you know if it’s more than 1000, 2000, more?

Did you see any difference when you tested for conflicts?

Also, could you please enable WP_DEBUG and see if you get any errors when trying to open Events > All Events ?

Please let us know so we can help you further.

Thanks,
Victor

[Victor]

Hi David!

I’m sorry for the delay in my response. Somehow this thread got sent to the bottom of my list so I missed your last questions.

At the moment, we don’t have any updates regarding this bug, but rest assured that the team will take it into account whenever’s possible, as we do take all issues seriously. So, we only ask for a bit of patience.

I know how annoying this issue might be for you, so let me help you in finding a workaround for this in the meantime.

You said you couldn’t make the code snippet work. And having a closer look at your site, I can also see there is console error that the Google Maps API is embedded multiple times in your site. This could be due to another plugin embedding the Google Maps API.

Are you aware of any of your active plugins making use of the Goggle Maps API? If so, try disabling them and see if there’s any difference.

I also know you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Let me know about it and if you have any other questions.

Thanks,
Victor

[Victor]

Hi Francisco!

That seems strange. Let me help you troubleshoot that.

To be able to use Events Calendar Pro and Filter Bar, you will also need to have installed and activated our free version of The Events Calendar plugin. Just to confirm, could you please check if you have The Events Calendar installed and activated?

Once The Events Calendar is installed and activated, then you should be able to see the Events menu un the WP Admin.

If the Events menu does not appear, then we’ll need to make some deeper troubleshooting.

Let me know about it.

Thanks,
Victor

[Victor]

Hi Derek!

I’m sorry you are having that issue. Let me help you troubleshoot that.

I can see in your submission form that the start/end time input elements are missing in the form, so this are not being sent when submitting the event.

This could be related to a theme or plugin conflict, so as a first step you should try switching to a default theme like twentyseventeen and see if it that solves it. If not, then you should go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you can find in the process.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Thanks,
Victor

[Victor]

Hi Mathew!

Thanks for reaching out and sharing that with us! I’m sure it can also be helpful for many others using Avada and our plugins.

Feel free to keep us posted on updates about this and do let us know if there is anything we can do from our side to help solving this issue.

Have a great weekend!
Victor

[Victor]

Hi there!

Thanks for reaching out to us! 🙂

I’m sorry your are having that issue. Let me help you troubleshoot that.

First, I can see you are using older versions of our plugins, so could you please update to the latest versions and see if that solves your issue?

Thanks,
Victor

[Victor]

Hi Guy!

Thanks for retesting all that and for following up on this.

Having a closer look at your system settings, I can see you are also on an older version of WordPress (4.6.6), so before going any further, could you please update to the latest version and let me know if anything changes?

Thanks,
Victor

[Victor]

Hi Karyn!

Thanks for reaching out to us and for using our plugins! 🙂

I don’t think there should be any limit into how far in the future it should import events from an ICS. Where are you trying to fetch events from? ICS file of Google calendar? Either case, could you please provide us with the file or gCal url to make some tests on our side?

Thanks,
Victor

[Victor]

This reply is private.

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