Getting SERVICE UNAVAILABLE errors when trying to access EVENTS

[4craigl42]

When logged into ADMIN panel I can move around fine. Add plugins, etc…

When I select EVENTS / EVENTS ALL the server is timing out and I am getting this error:

Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

I was able to go to EVENTS / SETTINGS / HELP to get the settings, but when I select EVENTS I get the shutdown.

The fronted is working fine and moving around well.

What is going on here. I am on the latest versions.

[Victor]

Hi Imad!

Thanks for reaching out to us!

I’m sorry you are having that issue. Let me help you troubleshoot that.

It seems you’re having a performance issue and your server is reaching resources limit.

Just to make sure there are no plugin or theme conflicts involved, could you please go through the testing for conflicts guide and see if that changes anything?

How many events do you currently have in your site? The more events you have, the costlier it gets in terms of performance.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Also, when coming back, could you please share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[4craigl42]

We are still having issues with EVENTS. Only when we go to EVENTS -> EVENTS. It just spins for several minutes, and often-times it times out. Every other node from EVENTS works fine.

We do have quite a few Events, but not sure how many as it times out.

I have added this to wp-config file to increase PHP memory, but this has been done weeks ago: define(‘WP_MEMORY_LIMIT’, ‘256M’);

Here is my system info, please let me know what you find:

Home URL
https://fastrackriders.info
Site URL
https://fastrackriders.info
Site Language
en
Character Set
UTF-8
Name
Michael Gross
Email
[email protected]
Install keys

event-tickets-plus = 0264################################2a66
events-calendar-pro = 44a8################################e87f

WordPress version
4.7.4
PHP version
5.6.27
PHP

max_execution_time = 300
memory_limit = 256m
upload_max_filesize = 256m
post_max_size = 256m
display_errors = Off
log_errors = On

Server
Apache
SAPI
cgi-fcgi
Plugins

Advanced Custom Fields version 4.4.11 by Elliot Condon(http://www.elliotcondon.com/)
All In One WP Security version 4.2.7 by Tips and Tricks HQ, Peter, Ruhul, Ivy(https://www.tipsandtricks-hq.com/)
Authorize.Net CIM for WooCommerce version 1.0.3 by Cardpay Solutions, Inc.(http://www.authnetsource.com/)
Contact Form 7 version 4.7 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Custom Sidebars version 3.0.6 by WPMU DEV(http://premium.wpmudev.org/)
Envato WordPress Toolkit version 1.7.2 by Envato(http://envato.com)
Event Tickets Plus version 4.4.7 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.4.8 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.4.7 by Modern Tribe, Inc.(http://m.tri.be/20)
Flickr Badges Widget version 1.3.0 by zourbuth(http://zourbuth.com)
Gameplan – Member version 1.0 by Cactusthemes(http://www.cactusthemes.com)
Gameplan – Portfolio version 1.3.12 by Cactusthemes(http://www.cactusthemes.com)
Gameplan – Shortcodes version 1.4.4 by Cactusthemes(http://www.cactusthemes.com)
Gameplan – Tribe – Addons version 1.4.5(http://www.cactusthemes.com)
Instagram Feed version 1.4.8 by Smash Balloon(http://smashballoon.com/)
WPBakery Visual Composer version 5.0.1 by Michael M – WPBakery.com(http://wpbakery.com)
MailChimp version 1.5.7 by MailChimp(https://mailchimp.com/)
Revolution Slider version 4.6.0 by ThemePunch(http://themepunch.com)
The Events Calendar version 4.5.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
Event Tickets Plus Extension: Enhance Woo Order Templates version 1.0.1 by Modern Tribe, Inc.(http://m.tri.be/1971)
WooCommerce Checkout Field Editor version 1.4.10 by WooThemes(http://woothemes.com)
WooCommerce Customer Relationship Manager version 3.3.0 by Actuality Extensions(http://actualityextensions.com/)
WooCommerce Dashboard Widgets Stats version 3.9 by Lagudi Domenico
WooCommerce Print Invoice & Delivery Note version 4.1.5 by Triggvy Gunderson(https://github.com/piffpaffpuff/woocommerce-delivery-notes)
WooCommerce Google Analytics Pro version 1.3.3 by SkyVerge(http://www.skyverge.com)
WooCommerce Memberships version 1.8.4 by SkyVerge(https://www.woocommerce.com/)
WooCommerce Menu Cart version 2.6.0 by Jeremiah Prummer, Ewout Fernhout(http://www.wpovernight.com/)
WooCommerce – Store Exporter Deluxe version 2.3.3 by Visser Labs(http://www.visser.com.au/about/)
WooCommerce Subscriptions version 2.2.5 by Prospress Inc.(http://prospress.com/)
WooCommerce Terms & Conditions Popup version 1.0.3 by Patrick Rauland(http://speakinginbytes.com/)
WooCommerce version 3.0.5 by Automattic(https://woocommerce.com)
WooCommerce Helper version 1.7.2 by WooCommerce(https://woocommerce.com/)
Yoast SEO version 4.7.1 by Team Yoast(https://yoast.com/)
WP Image Slider With Lightbox version 1.0 by I Thirteen Web Solution(http://www.i13websolution.com)
WP-PageNavi version 2.91 by Lester ‘GaMerZ’ Chan(http://lesterchan.net)
Easy Forms for MailChimp version 6.3.19 by YIKES, Inc.(https://www.yikesplugins.com/)

Network Plugins
–
MU Plugins

System Plugin version 3.6.1

Theme
Gameplan Child
Multisite
–
Settings

recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions =

Array
(
[0] => 0
[1] => 3.9
[2] => 3.9.1
[3] => 3.9.3
[4] => 3.10
[5] => 3.12.6
[6] => 4.0.2
)

latest_ecp_version = 4.5.1
last-update-message = 3.10
latest_date = 2017-07-23 17:00:00
earliest_date = 2015-01-23 07:00:00
viewOption = list
stylesheetOption = tribe
tribeEnableViews =

Array
(
[0] => list
[1] => month
[2] => week
)

tribeDisableTribeBar =
monthEventAmount = 6
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
donate-link =
postsPerPage = 30
liveFiltersUpdate =
showComments =
showEventsInMainLoop = 1
eventsSlug = events-list
singleEventSlug = event-list
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
embedGoogleMapsZoom = 10
debugEvents =
organizer_venue_amalgamation = 1
defaultValueReplace =
disable_metabox_custom_fields = show
pro-schema-version = 4.4.7
eventsDefaultOrganizerID = 3845
eventsDefaultVenueID = 3846
eventsDefaultAddress = 9300 Cherry Ave
eventsDefaultCity = Fontana
eventsDefaultState = CA
eventsDefaultProvince =
eventsDefaultZip = 92335
defaultCountry =

Array
(
[0] => US
[1] => United States
)

eventsDefaultPhone =
tribeEventsCountries =
hideLocationSearch = 1
hideRelatedEvents =
weekDayFormat = D jS
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
geoloc_default_geofence = 100
geoloc_default_unit = miles
custom-fields =

Array
(
[3] => Array
(
[name] => _ecp_custom_3
[label] => Calendar
[type] => dropdown
[values] =>
)

)

custom-fields-max-index = 4
schema-version = 4.5.1
week_view_hide_weekends =
enable_month_view_cache =
pue_install_key_events_calendar_pro = 44a8################################e87f
ticket-enabled-post-types =

Array
(
[0] => tribe_events
)

previous_event_tickets_versions =

Array
(
[0] => 0
[1] => 4.4.7
)

latest_event_tickets_version = 4.4.8
last-update-message-event-tickets = 4.4.7
earliest_date_markers =

Array
(
[0] => 6485
)

latest_date_markers =

Array
(
[0] => 23535
)

mobile_default_view = default
ticket-rsvp-form-location = tribe_events_single_event_after_the_meta
ticket-commerce-form-location = tribe_events_single_event_before_the_meta
ticket-authentication-requirements =
tickets-woo-generation-status =

Array
(
[0] => wc-pending
[1] => wc-processing
[2] => wc-on-hold
[3] => wc-completed
)

tickets-woo-dispatch-status =

Array
(
[0] => wc-completed
)

last-update-message-the-events-calendar = 4.5.1

WP Timezone
America/Los_Angeles
WP GMT Offset
-7
Server Timezone
UTC
WP Date Format
F j, Y
WP Time Format
g:i a
Week Starts On
1
Common Library Dir
/home/content/p3pnexwpnas02_data02/01/2692701/html/wp-content/plugins/event-tickets/common/src/Tribe
Common Library Version
4.5.2

[Victor]

Hi Imad!

Thanks for getting back with the sys info.

I don’t see anything that would indicate something is wrong in your system information.

We do have quite a few Events, but not sure how many as it times out.

I don’t need to know exactly how many events, so an approximate number would be ok. Do you know if it’s more than 1000, 2000, more?

Did you see any difference when you tested for conflicts?

Also, could you please enable WP_DEBUG and see if you get any errors when trying to open Events > All Events ?

Please let us know so we can help you further.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts