Getting Start/End time required error

[Derek]

Hi,

I’ve updated my community events plugin and I am now receiving a Start/End time required error when trying to submit an event even though those input fields are filled out.

Urgent!

Thanks for your help,
Derek

[Victor]

Hi Derek!

I’m sorry you are having that issue. Let me help you troubleshoot that.

I can see in your submission form that the start/end time input elements are missing in the form, so this are not being sent when submitting the event.

This could be related to a theme or plugin conflict, so as a first step you should try switching to a default theme like twentyseventeen and see if it that solves it. If not, then you should go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you can find in the process.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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