[Victor]

Hi Torsten!

Thanks for reaching out to us! 🙂

Yes, I think you can do that by using the ‘tribe_community_events_form_errors’ filter to loop through the errors and modify the output when the type is ‘updated’.

Does it help? Let me know if you have any questions.

Best,
Victor

[Victor]

Hi Sarah!

Thanks for getting in touch! Let me help you with that.

Unfortunately, there is no built in option to accomplish that. Managing a refund is done through WooCommerce, so while I’m not aware of such a functionality other than refund itself, you should check on its documentation to see if they offer a solution to this.

The only workaround I can think of is creating a coupon for the same ticket amount and give that to the client, so he’ll be able to use it in a future purchase.

As something extra, let me point you to one of our features that allows you to move an attendee to another event. This might be helpful in some cases where you can offer the client another event instead of a refund. See here > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#bulk-actions

I hope that helps! Let me know if other questions and I’ll be happy to help! 🙂

Cheers!
Victor

[Victor]

Hey Melanie!

I’m closing this as it is a duplicate of this one > https://theeventscalendar.com/support/forums/topic/aggregator-installed-paid-but-asking-me-to-buy-it-again/

Please keep us posted in that one.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Guy!

Thanks for testing that out!

It is strange this is happening. Could you please update to the latest versions of our plugins? I know there has been some fixes and tweaks with recurring events in the last couple of releases, so while not entirely sure this will fix it, we always recommend you use the latest versions.

If updating does not solve the issue, the it could be related to a plugin or theme conflict. I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

But just to confirm, did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Let me know how that goes.

Best,
Victor

[Victor]

That’s great! I’m glad it worked! Thanks for following up to let us know about it. 🙂

I’ll close this thread now, but feel free to open a new one if any other question comes up.

Best!
Victor

[Victor]

Hi Luke!

Thanks for getting in touch with us!

I’m sorry you are experiencing issues with Coursepress and our plugins.

We strive hard to make our plugins broadly compatible. However, we cannot test with every plugin out there and sometimes conflicts occur.

Could you please tell us a bit more about the issue? How are you getting it and in what page? You can also send us a screenshot.

Also, which Coursepress version are you using?

Could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ We’ll try to replicate the issue on our end and see if we can come up with a solution.

As for the JS/CSS loading in every admin page, I will reach the team about that so we can take a closer look and we’ll get back to you.

Let me know if any questions.

Thanks,
Victor

[Victor]

Hi Melanie!

I’m sorry you’re having this issue ?

We’ve had some reports on this issue so we are already investigating. It’s hard to reproduce the issue from our side so we’ll keep you posted about this.

In the meantime, could you please delete the key from your wp-admin event settings, disconnect your old license from https://theeventscalendar.com/license-keys/, and then enter your new license in your wp-admin settings.

Let us know if that works for you.

Thanks,
Victor

[Victor]

Hi Scott!

I’m sorry you’re having that issue! Let me help you troubleshoot that.

As a first step, make sure you are using the latest versions of our plugins.

Could you please send us the Facebook URL’s where you are importing the events from and point us at least a few of those events that are getting duplicated?

Did this started all of a sudden or was it after performing an action in your site like a plugin, theme or WP Core update? Any other action you may have done before the issue appeared? Let us know.

When coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Thanks,
Victor

[Victor]

Right on! I’m so glad to hear everything is working smoothly. Thanks for following and let us know.

I’ll close this now but feel free to open a new one whenever needed and we’ll be happy to help! 🙂

Best!
Victor

[Victor]

Hi Mark!

I tweaked it a little to make sure it works as expected:

$events = tribe_get_events( array(
'author' => $id,
'order' => 'ASC',
'meta_query' => array(
array(
'key' => '_EventStartDate',
'value' => date( 'Y-m-d H:i:s' ),
'type' => 'DATETIME',
'compare' => '>',
),
array(
'key' => '_EventRecurrence',
'compare' => 'EXISTS',
),
),
) );

Let me know if that works now.

[Victor]

Hi Tom!

Sure! You can do that by passing the argument false when calling the function ‘tribe_get_start_date()’

It should look like this:
tribe_get_start_date( $event, false);

Does it help? Let me know about it.

Best,
Victor

[Victor]

Hey Ursula!

Great catch! You do that and take your time to do so. We’ll be here to help.

Let us know when you can.

Best,
Victor

[Victor]

Hey Mathilde!

Don’t worry about that. It’s great you could spot the problem and work it out!

Don’t hesitate to open a new topic if anything comes up. 🙂

Cheers!
Victor

[Victor]

Hi Sophie!

Thanks for reaching out to us and for using our plugins! 🙂

Let me help you with all your questions.

No 1 which is very important is the issue of customisable emails – I understood this was possible but can’t see a way to do it

If you want to customize the ticket email, you can do so by making a template customization following the steps in our Themer’s Guide > https://theeventscalendar.com/knowledgebase/themers-guide/

I can’t see a way to actually pay for the ticket or add to cart when I log out and go the /event URL – it’s not clear how to enable this.

To be able to pay for a ticket you need to have an ecommerce plugin like WooCommerce installed and activated. After this, you can create new tickets when editing an event and assign them a price, stock  and other settings as well. The tickets will show up in the single event page below the event details by default.

I cannot see how to add products at checkout which is the main reason I am moving from my current plugin

I don’t think you can add products during checkout in WooCommerce, but I know you can add products while in the cart. WooCommerce has an interesting feature to setup cross sells for a product, see here > https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

The search function for events is limited – the system I currently use you put a postcode in and it pulls up events within a radius. It this not possible?

You can search locations based on its postcode by using the “Location” field in the Event Search Bar. This will make use of the Google Maps API, so to make it work, you should set up a Google Maps API by following this guide > https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

is it also not possible to change the currency according to the location – we have events in Australia and the UK.

Currency is all managed by WooCommerce, but I don’t think you can change currency according to location. To accomplish that you will need a third party plugin. I’ve found a couple that you might check out and try for yourself: https://woocommerce.com/products/currency-converter-widget/ and https://wordpress.org/plugins/woocommerce-currency-switcher/

As an extra source of information, I will point you to our article about Community Tickets for first time users here > https://theeventscalendar.com/knowledgebase/new-user-primer-community-tickets/

I hope that helps you setup your site like you wish to. Don’t hesitate to ask any other questions and we’ll be happy to help. 🙂

Best,
Victor

 

[Author]

Posts