Serious Issues with Duplicates

[Scott]

Importing Facebook feeds from a lot of sources, and tons of duplicate events from the same provider are showing up. There are not multiple calls to these providers, so I don’t know why this would happen. How can we prevent???

Already did all the turning off, testing, etc. none of stock solutions is working. Please help ASAP on a hugely tight deadline.

[Victor]

Hi Scott!

I’m sorry you’re having that issue! Let me help you troubleshoot that.

As a first step, make sure you are using the latest versions of our plugins.

Could you please send us the Facebook URL’s where you are importing the events from and point us at least a few of those events that are getting duplicated?

Did this started all of a sudden or was it after performing an action in your site like a plugin, theme or WP Core update? Any other action you may have done before the issue appeared? Let us know.

When coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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