Add to Calendar Buttons not working

[Ursula]

The iCal Export and Google Calendar buttons don’t work. Getting errors – seem images attached.
Any idea why this is happening.

[Victor]

Hi Ursula!

Thanks for reaching out to us!

I’m sorry you are experiencing this issue 🙁

I could not reproduce it on my own local installation, but I can see from your site that the ics export file is empty. Let me help you troubleshoot that.

This could be related to a plugin or theme conflict, so to narrow the problem down, could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Ursula]

I’m going to start with updating the plugin. I just noticed that I’m using 4.4.0.1, so I’ll need to update it – and I’m not certain if this issue was happening before. So perhaps this may sort me out. I will also test for conflicts in the mean time.

I will get back shortly, if none of that works.
Many thanks.

[Victor]

Hey Ursula!

Great catch! You do that and take your time to do so. We’ll be here to help.

Let us know when you can.

Best,
Victor

[Ursula]

So, the update worked and I’m not longer getting these errors!
Thanks for your patience.

[Victor]

Right on! I’m so glad to hear everything is working smoothly. Thanks for following and let us know.

I’ll close this now but feel free to open a new one whenever needed and we’ll be happy to help! 🙂

Best!
Victor

[Author]

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