[Victor]

Hi Ursula!

Thanks for reaching out to us!

I’m sorry you are experiencing this issue 🙁

I could not reproduce it on my own local installation, but I can see from your site that the ics export file is empty. Let me help you troubleshoot that.

This could be related to a plugin or theme conflict, so to narrow the problem down, could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Luca!

Thanks for getting in touch with us! 🙂

I’m sorry you are having that issue. Let me help you with this.

By inspecting the page and taking a closer look at the HTML, I can see the events are in proper order, so it looks like a theme conflict.

Just to confirm this, could you please switch to a default theme like ‘twentyseventeen’ and see if that solves the issue? Let us know about this.

Thanks,
Victor

[Victor]

Hi Mathilde!

Thanks for reaching out to us! 🙂

In the link you provided I can see it’s working fine for me. Did you manage to solve the issue? Let me know about it.

If you still experience the issue on your side, I would suggest you clear your browser cache or try with another browser and see if that makes a difference.

Thanks,
Victor

[Victor]

Hi Mark!

Thanks for coming back!

You are using the ‘orderby’ => ‘date’ argument which will order events by date of creation and not by event start date. By only using ‘eventDisplay’ => ‘list’ argument you will already be fetching the upcoming events.

Does it help? Let me know about it.

Best,
Victor

[Victor]

Hi Guy!

Thanks for coming back with all the info I asked!

I will ask you to try the following. Create a new page in the WP admin, paste the same shortcode in the content and then save it. Does it show the recurring events there?

Let me know about it.

Thanks,
Victor

[Victor]

Hi Keiran!

Good to know that solved the issue. Thanks for letting us know.

For the moment, I’ll just leave this thread as “Pending fix” so we’ll let you know about updates on this issue.

Have a great day!
Victor

[Victor]

Hi Guy!

Thanks for reaching out to us! 🙂 Let me help you with that.

As a first step, could you please make sure the Recurring event instances is not checked?, as this the setting that will indicate whether to show or hide the recurring instances. Learn more about it here > https://theeventscalendar.com/knowledgebase/pro-recurring-events/#display

If that setting is unchecked, and the mini calendar still doesn’t show the recurring instances for a recurring event, then that is an issue as not the expected behaviour. If this is the case, are you making any sort of customization to the mini calendar templates? What is the exact shortcode you are using to show the mini calendar.

Also, could you please point us to one of those recurring events that should be showing?

Let us know about this.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hi Keiran!

I’m sorry you’re having this issue 🙁

We’ve had some reports on this issue so we are already investigating. It’s hard to reproduce the issue from our side so we’ll keep you posted about this.

In the meantime, could you please delete the key from your wp-admin event settings, disconnect your old license from https://theeventscalendar.com/license-keys/, and then enter your new license in your wp-admin settings.

Let us know if that works for you.

Thanks,
Victor

[Victor]

Hi Kyle!

I’m sorry you are having that issue 🙁

It seems a bit strange so let me help you troubleshoot that.

As a first step, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ This way we can see if there’s anything strange.

This could be related to a plugin or theme conflict, so to narrow the problem down, could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Also, could you please share with us the link to the page where we can see and test for ourselves the issue?

Thanks,
Victor

[Victor]

Hi Mark!

Thanks for reaching out to us! I’m happy to help you with that. 🙂

You can try using the ‘meta_key’ argument like the following:

// Retrieve upcoming recurring events only
$events = tribe_get_events( array(
'eventDisplay' => 'list',
'meta_key' => '_EventRecurrence'
) );

This will only fetch upcoming recurrent events because they are the only events that will have an ‘_EventRecurrence’ meta key associated.

I hope that helps and let me know if you have other questions.

Cheers!
Victor

[Victor]

Right on Matt! I’m so glad to hear you could solve the problem and I appreciate you following up to let us know.

I’ll go ahead and close this thread now, but feel free to open a new one if any other questions come up and we’d be happy to help. 🙂

Cheers!
Victor

[Victor]

Hi Matt!

Thanks for coming back with all the system information.

I don’t see anything unusual in your sys info, so let me help you troubleshoot that.

First, did you enable WP_DEBUG and see if any errors show up in the widgets page? If there is an error showing, then it will tell us exactly where it is, so please let us know about it.

If we can’t spot the error doing the above, then you’ll need to go through the testing for conflict guide and see what you can find in that process.

Do you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Let us know about that.

Thanks,
Victor

[Victor]

Hey Simon!

Thanks for following up on this!

No worries about the delay. We are always here 🙂

Let us know how that goes and if there’s any other question.

Best!
Victor

[Victor]

Hi Ben!

I’m really sorry you were not able to update the plugin.

I’ve just spoke to Caroline and she just handled your refund.

We hope you can join our premium forums in the future! 🙂

Best regards!
Victor

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