Help Desk

*URGENT* Events showing up in Shop….

  • Posts: 6 Topics: 5
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    My Client has just told me that new events are showing up in the shop. I notice others are having the same issue. Please, can you fix this quickly?

    Reporting the same issue as:

    Posts: 6240 Topics: 17
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    Hi Simon!

    I’m sorry you are having this issue as well 🙁

    It seems to be a conflict that appeared since the WooCommerce 3.0 update.

    This bug has just been reported and it’s in the hands of the developers. So, I will change this thread’s status to “Pending fix” so the team will let you know as soon as the bug fix is released.

    In the meantime, you could change the ticket product’s visibility to hidden by going to wp-admin > Products then edit the product created for the tickets and change the visibility setting. See here

    I hope you can understand and we’ll appreciate your patience.

    Let me know if you have any questions.


    Posts: 10005 Topics: 1
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    Good evening Simon,


    We have good news.

    Until the fix is released,  you could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top):

    This will force all of your tickets to become hidden.

    Best regards,
    Geoff B.

    Posts: 6531 Topics: 11
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    Hi there,

    Just wanted to share with you that a new maintenance release (for the Week of 1st May 2017) is out, including a fix for this issue 🙂

    Find out more about the release →

    Please update the plugins and let us know if the fix works for your site,

    Posts: 6 Topics: 5
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    Hi Chaps

    Thanks, I’d been away for a week and then I got “Distracted” with other jobs, I had assumed that because I’d not heard from my client that the issue was fixed. It had since happened again.

    But, I need to check what version I am currently on as I’ve been careful with updates on his site.

    I’ll do that right now and get back to you.

    Thanks for your help, I appreciate it 🙂

    Posts: 6240 Topics: 17
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    Hey Simon!

    Thanks for following up on this!

    No worries about the delay. We are always here 🙂

    Let us know how that goes and if there’s any other question.


    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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