Event Cancelled – how to transfer ticket from one date to another?

[Sarah]

Hello Events Calendar team…

I would like to know how I can cancel or exchange a ticket.

For example, a customer bought a ticket for $20. Instead of cancelling it and refunding $20 (I lose ~ 75cents through WooCommerce) can I simply create a credit note for use on a future $20 event? Or, what’s the normal procedure here?

Sarah

[Victor]

Hi Sarah!

Thanks for getting in touch! Let me help you with that.

Unfortunately, there is no built in option to accomplish that. Managing a refund is done through WooCommerce, so while I’m not aware of such a functionality other than refund itself, you should check on its documentation to see if they offer a solution to this.

The only workaround I can think of is creating a coupon for the same ticket amount and give that to the client, so he’ll be able to use it in a future purchase.

As something extra, let me point you to one of our features that allows you to move an attendee to another event. This might be helpful in some cases where you can offer the client another event instead of a refund. See here > https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#bulk-actions

I hope that helps! Let me know if other questions and I’ll be happy to help! 🙂

Cheers!
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts