[Victor]

Hi Mike!

Thanks for getting in touch!

That seems a strange issue. We are not aware of any conflict with that other plugin. But let me help you troubleshoot that.

Just to confirm, are you getting that message when installing the other plugin, or when trying to activate it?

Does it prevent you from using that other plugin or do you experience any functionality not working?

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

Hi Holly!

I’m sorry you are experiencing issues with your Event Aggregator license.

Unfortunately, we’ve been having other similar reports and we are actively working to fix this issues with our licensing system.

I can see your license is active and does not report any issues on our end. Could you please try going to Events > Settings > Licenses  then delete your Event Aggregator license and save? Then re-enter the license, then save again and see if that solves the issue.

Please let us know if this works for you.

Thanks,
Victor

[Victor]

Hello Ferran!

Thanks for reaching out to us! 🙂 I’d be happy to help you with that.

You might be able to achieve that by using the tribe_get_events() helper function we have available. There is a great article that will get you started on how to use it here > https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

I hope that helps! Let us know if you have any other questions.

Best,
Victor

[Victor]

Hello Susan!

I’m sorry you are having that issue. Let me help you troubleshoot that.

I could not see the issue myself in your main events page. Did you manage to solve it? If not, could you please share with us a link to the page where you are having the issue?

Are you making any template customization that might be triggering this? Let us know about it.

Thanks,
Victor

[Victor]

Hello John!

I’m really sorry you are experiencing that issue. Let me help you with that.

Just to confirm, after you go through the process of connecting to Facebook, do you get redirected to the import page with the message: “Successfully connected Event Aggregator to Facebook” ? If not, please let us know what happens instead of this. You can send us a screenshot.

Also, I can see you have WP_DEBUG_LOG activated for your site, this will create a debug.log file inside the /wp-content directory. So that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

Thanks,
Victor

[Victor]

Hello Amanda!

I’m really sorry about the delay in finding a solution for this. Unfortunately, we haven’t had the developer resources to progress this, but we understand the urgency and will do our best to get you a script or other solution that will provide you with relief as quickly as we can.

As a side note, I wanted to let you know that the feature for having pagination in the attendee page has been scheduled to be included in our next Feature Release cycle.

My apologies once again for the inconvenience.

Best,
Victor

[Victor]

Hello Hugh!

Thanks for following up.

The map issue could be due to not having set a Google Maps API in the settings, in which case you first need to be able to access the Events Settings. Here is a good article about setting up your Google Maps API > https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

Like you say, it’s always better to deal with different issues in different threads. This ensures we don’t mix up things and it allows us to give proper attention and support to each of them. In this case, however, you might be able to solve the map issue after solving the tabs issue.

Let us know how that goes.

Best,
Victor

[Victor]

Hello Jason!

Thanks for trying out the updates and letting us know that.

I see you have tried the following:

• Deactivated all other plugins? Yes
• Switched to a default theme? Yes

Did you happen to notice a difference when deactivating all other plugins or switching to a default WordPress theme, like Twenty Seventeen? What happens if you try deactivating all plugins and switching to the Twenty Seventeen theme together? Do you notice a difference then?

If you see no difference in those conditions, then we’ll need to do some deeper troubleshooting.

Also, could you please send us a screenshot of the recurring settings when editing one of those events? This way, we can try again and see if we can replicate the error on our end.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hello Chandan!

Thanks for reaching out to us! I’d be happy to help you with that.

Regarding the venue filter not working, it seems you are getting a time out from your server when trying to use the filter. You should contact your hosting provider and ask them details about this error.

This can also relate to a theme or plugin conflict, so you should also go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you can find in the process.

As for the venue page, you can customize the venues template by using one of the methods provided in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/. You should check out the single-venue.php template file located at /wp-content/plugins/events-calendar-pro/src/views/pro/

Let me know how that goes and if you have other questions.

Thanks,
Victor

[Victor]

Hello Julie!

Thanks for reaching out to us having done the testing for conflicts guide.

I’m sorry you are experiencing that issue. Let me help try to help you with it.

I can’t reproduce the issue on my own installation, so could you please share with us a screenshot of the ticket settings when editing the event? It would also be useful to have the screenshots of the steps you make to experience the empty basket message.

In addition, could you please make sure you share with us your latest system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

With all this we’ll try to reproduce the issue on our end with the exact same setting as yours.

Thanks,
Victor

[Victor]

Hello Michele!

Thanks for coming back. I’m sorry you are still experiencing that issue. Let me try to help you with that.

We’ve had a couple of other reports similar to this, and it seems to be related to the way WooCommerce and Paypal work by default. So, before trying to enable debug settings for your site, could you please make a test payment using Paypal for a regular WooCommerce product without activating any of our plugins?

Let us know if you experience the same issue doing that.

Thanks,
Victor

 

[Victor]

Hello Amanda!

I wanted to follow up with this to let you know that one of our developers have already started looking for a solution. However, there were a number of barriers that prevented him to come up with a fast and easy solution.

I will keep you posted about any updates regarding this.

Best,
Victor

[Victor]

Hello Amy!

Thanks for following up with this.

You can find here all about using one license for a live and development sites > https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

If you don’t use any of those domains for your staging site, you can always download the latest versions of our plugins from your downloads page here > https://theeventscalendar.com/my-account/downloads/.

You can also deactivate the license from the live site and activate it in the staging site to access the updates.

I hope that helps. Please let us know how it goes when testing for plugins conflict.

Best,
Victor

[Victor]

Hello Nicolas!

There is really no need to apologise. We are super happy you could find the source of the problem and worked it out! 🙂 Well done!

Since your problem was related to performance and it seemed to be you have quiet a big site, let me recommend you a couple of articles that might be of your interest for future reference:

Here is a good article that will get you started on Performance Considerations. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

Since you marked this resolved, I’ll go ahead and close it, but feel free to open a new topic if anything comes up and we’d be happy help! 🙂

Cheers!
Victor

[Author]

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