[Victor]

You are welcome Alex!

Since you marked this resolved, I’ll go ahead and close it. But don’t hesitate to open a new topic and we’d be happy to help 🙂

Best!
Victor

[Victor]

Hello Cheryl!

I’m sorry you are having that issue. Let me help you troubleshoot that.

This might be related to a JavaScript conflict with other theme or plugin. So, could you please see if there are any console errors by inspecting that page? Here is an article on how you can do that > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

If there are any errors, please share those with us by sending us a screenshot of them.

Thanks,
Victor

[Victor]

Hello Art!

Thanks for getting in touch! Let me help you with that issue.

This issue generally happens depending on the amount of columns for the table and the width of your browser window.

From the screenshot you shared, I can see there are some extra columns which are not included by our plugins. If you are using Yoast SEO plugin, then that might be adding them.

If you go to the top right corner of your page you will see the Screen options tab, where you’ll be able to select which columns to show for your table.

Let me know if that works for you.

Best,
Victor

[Victor]

Hello Saeid!

Thanks for reaching out to us!

Changing the events permalink structure is not something possible without doing some custom coding.

And, as you will find in the following article it is a best practice to use “Post Name” option > https://theeventscalendar.com/knowledgebase/permalinks-best-practices/

Let me know if you have other questions and I’d be happy to help.

Best,
Victor

[Victor]

This reply is private.

[Victor]

This reply is private.

[Victor]

Hi AJ!

I’m glad it worked out for you! Thanks for following up to let us know about it.

Don’t hesitate to open a new thread if anything else comes up 🙂

Cheers!
Victor

[Victor]

Hi Matthias!

Only adding them in the frontend form, won’t get them saved when purchasing a ticket. So yes, you could add the frontend fields for the tickets by customizing that template file, but you will also need to create the backend logic for them to be saved upon submission.

I hope it helps! 🙂

Best!
Victor

[Victor]

Hello Alex!

The ‘tribe_tickets_plus_hide_attendees_list’ filter will allow you to hide the Attendees List for a specific event or all of them, regardless of what you select for the Display attendees list checkbox when creating/editing an event.

For example, if you place the following line of code in your functions.php file it will hide the attendees list for all events:

add_filter( 'tribe_tickets_plus_hide_attendees_list', function() { return true; } );

To hide the event series options you can use the following css snippet:

tr.recurrence-row.tribe-datetime-block {
display: none;
}

I hope it helps! 🙂

Best,
Victor

[Victor]

Hello Nicolas!

I’m sorry to hear about not being able to try memcached on your server. This caching system is a way to cache the venues and other data in memory to reduce the number of times it reads the database.

I will reach the team to take another look at your database and to analyse the time it takes to publish/edit a post and we’ll get back to you with any findings we have.

Thanks again for your patience.

Best,
Victor

[Victor]

Hello Alex!

Thanks for reaching out to us! 🙂

Let me go through each of your questions:

1. It really depends on where you want to change this. Is it in the single page for an event? You can send us a screenshot of where you want it changed and I’d be happy to point you in the right direction.
2. I couldn’t find a way to hide it through css but I did find a filter hook that you could use to hide it. Try adding the following snippet into your theme’s functions.php file and see if it works for you:
   add_filter( 'tribe_tickets_default_purchase_limit', function(){ return 0; } );
3. Try adding the following css snippet:
   td.tribe_sectionheader.updated{ display: none !important; }
4. Like you say, the css approach will hide both fields. Instead, you can make use of the ‘tribe_tickets_plus_hide_attendees_list’ filter to filter and hide the Attendees List for a specific post or all of them. You can find this filter in Attendees_List.php file located at /wp-content/plugins/event-tickets-plus/src/Tribe/

I hope that helps. Let me know if you have other questions.

Best,
Victor

 

[Victor]

Hello Luis!

Thanks for reaching out to us!

That is a bug we had with a previous version of Events Calendar PRO. I can see you are using version 4.4.7, so could you please update to version 4.4.13 and see if you still experience the issue.

Thanks,
Victor

[Victor]

Hello John!

Thanks for reaching out to us!

Unfortunately, we are already aware of this issue and the team will address it in a future maintenance release. I will change this thread’s status to “Pending fix” and link it to the bug report. This way we’ll let you know as soon as a bugfix is released.

We apologise for the inconvenience and we’d appreciate your patience.

Please, don’t hesitate to ask any other questions.

Best,
Victor

[Victor]

Hello Amy!

I’m sorry you are having that issue.

I could not reproduce the error on my end, so let me help you troubleshoot that.

First, please make sure you are using the latest versions of our plugins and also the latest version of the extension from here > https://theeventscalendar.com/extensions/

Then, as this could be related to a plugin or theme conflict, please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you can find in the process.

Also, when coming back could you please share with us your latest system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ? Somehow we are not able to access it entirely, so you can post it in a private reply.

Thanks,
Victor

[Victor]

Hi Celeste!

I tried reproducing the issue in my own installation but failed to do so.

This could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let me know what you can find in the process?

Thanks,
Victor

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