Date picker not working, admin display not normal

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Home › Forums › Calendar Products › Events Calendar PRO › Date picker not working, admin display not normal

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  • July 8, 2017 at 6:51 am #1317827
    crharrison
    Participant

    We are running the latest versions of WordPress, the Events Calendar & the Events Calendar Pro.

    Display of the calendar settings is not normal in the admin panel, and the pro features are not working. Specifically, the pop-up date picker does not appear, so we cannot create recurring events.

    I have uninstalled Pro and installed the latest version — but same issues show up.

    I also have tried activating Pro network-wide and activating it only on the sites using it. Same issues show up.

    July 10, 2017 at 4:29 pm #1319205
    Victor
    Member

    Hello Cheryl!

    I’m sorry you are having that issue. Let me help you troubleshoot that.

    This might be related to a JavaScript conflict with other theme or plugin. So, could you please see if there are any console errors by inspecting that page? Here is an article on how you can do that > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

    If there are any errors, please share those with us by sending us a screenshot of them.

    Thanks,
    Victor

    July 11, 2017 at 4:53 pm #1319810
    crharrison
    Participant

    I attached the screenshot of the errors.

    July 12, 2017 at 9:53 am #1320132
    Victor
    Member

    Hello Cheryl!

    Thank you for sending out the screenshot.

    There seems to be a JavaScript conflict of some sort, but I cannot specify where it is coming from. I could not reproduce the issue on my local installation, so this could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you can find in the process?

    When coming back, please make sure you are sharing with us your latest system information.

    Thanks,
    Victor

    August 3, 2017 at 9:35 am #1330118
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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