[Victor]

This reply is private.

[Victor]

Hello AJ!

I’m sorry, the code I pasted got broken by the editor. I fixed it but I’ll paste it again just in case:

<a href="[[=raw permalink]]">Find out more...</a>

Let me know if it works.

Cheers!
Victor

[Victor]

Hello Andaiye!

I’m sorry your are experiencing that issue. Let me help you troubleshoot it.

First, could you please see if there are any console errors by inspecting the page when you try to check-in an attendee on the front end? Here’s an article on how you can do this > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

If there are any errors please share those with us.

Also, when coming back, could you please share with us your system info by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hello Amanda!

Just wanted to let you know that we are trying to get this done by tomorrow. I’ll keep an eye on the report so as soon as we have a working snippet I’ll let you know about it.

Best,
Victor

[Victor]

Awesome the hear that Luke! Thanks for following up to let us know. 🙂

Don’t hesitate to open a new thread if you have any other questions.

Cheers!
Victor

[Victor]

Hello Dan!

Thanks for reaching out to us! Let me try to help you with that.

If you want to add the meta tag for the Facebook image in the main calendar, then you’ll have to make some customization of the header.php template file from your theme. I found this guide that might be helpful. I’m sure there are others, but I noticed this one covers a couple of different ways to do it.

If you want to restrict the addition of the meta tag with some custom coding to only the main calendar, the tribe_is_event_query() helper function could be of help. Or you want to limit to the map view then the tribe_is_month() is also good.

I hope that helps! Let me know if you have other questions.

Best,
Victor

[Victor]

Hello Annie!

Thanks for getting in touch with us! Let me help you with each topic.

1. I’m mostly sure that is due to a change in some views of our plugins made in this release > https://theeventscalendar.com/release-event-tickets-4-5-plus-events-calendar-pro/
2. Sure! You can do that by customizing the single-venue.php template file located at /wp-content/plugins/events-calendar-pro/src/views/pro/. We have a great article that will get you started on customizing the templates here > https://theeventscalendar.com/knowledgebase/themers-guide/
3. There is no built in option to hide the featured image. You could also accomplish this by following our themer’s guide from above and customizing the single-event.php and single-venue.php template files.

I hope that helps! Let me know if you have any other questions and I’d be happy to help as much possible 🙂

Best,
Victor

[Victor]

Hello Celeste!

Thanks for reaching out to us!

I’m sorry you’re having that issue. Let me help you troubleshoot it.

First, you say it only happens sometimes, does it happen with all tickets or just some? Can you relate this to happen only on a specific scenario like when manually changing an order status?

Could you please send us a screenshot of the ticket settings when on the edit event screen? This way we can try to reproduce the issue on our end.

Thanks,
Victor

[Victor]

Hi Nico!

Just wanted to let you know that the code snippet from that other topic is a good starting place, but allowing child pages to be included in the query is more complex and will require extra where clauses to be injected into the query.

This is of course custom coding territory, which we do not support. As a reference, you can see here https://codex.wordpress.org/Class_Reference/WP_Query for the parameters that could be used in the query.

I hope that helps you get started.

Best,
Victor

[Victor]

Hello Christopher!

I’m sorry you are having that issue. I just went ahead and generated a new license for you. You should be able to find it in here > https://theeventscalendar.com/my-account/license-keys/

Please give that a try and let us know if it works.

Best,
Victor

[Victor]

Hi AJ!

Thanks for getting in touch!

If you want to add a “Find out more…” link to the tooltip when hovering over the events in the month view, I would suggest overriding the tooltip.php template to make that happen. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the tooltip.php template. It is located at wp-content/plugins/the-events-calendar/src/views/month/tooltip.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called month
• Drop your copied tooltip.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, add the following line of code after line 27 of the template:

<a href="[[=raw permalink]]">Find out more...</a>

Will that work for you? Please let me know. 🙂

Best,
Victor

[Victor]

Hi Ricardo!

I’m sorry for the broken link. Here’s a new one > https://cloudup.com/chIA813jeAm

Let us know how that goes and if you have other questions.

Best,
Victor

[Victor]

Hello Hugh!

Thanks for following up and for doing all the tests.

It can be a corrupted install of the plugins, so could you please deactivate and delete all of our plugins and then install them from scratch? You can always download your latest copy from your downloads page.

If that does not solve the issue, then please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try navigating a few times into the page where you are having the issue, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can spot the problem from there.

Thanks,
Victor

[Victor]

Hi Amanda!

I’m sorry but I don’t yet have an update about this. I will drop a note about your urgency to see if we can get this moving faster and will keep you posted about it. Please hang in there.

Thanks,
Victor

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