Ticket stock not reducing after purchase

[Michele Holley]

I am having a consistent issue with ticketing numbers on this website. I understand that by default the ticket stock should automatically adjust when a purchase takes place but that is NOT happening. In this case I have to manually reduce the stock.

They are using PayPal to process payments. Even when the order status is changed to processed it still does not reduce the stock.

In a previous thread you told me to change theme to WP 2016 and deactivate ALL plug ins except the following:

Calendar
Calendar Pro
Tickets
Tickets Pro
Woo commerce (tickets pro requires to run properly)

This did not fix the issue, so I know it is not a theme or plugin problem.

You also asked me to enable wp bug however I am using managed wordpress and do not know how to access the config without cpanel.

[Victor]

Hello Michele!

Thanks for coming back. I’m sorry you are still experiencing that issue. Let me try to help you with that.

We’ve had a couple of other reports similar to this, and it seems to be related to the way WooCommerce and Paypal work by default. So, before trying to enable debug settings for your site, could you please make a test payment using Paypal for a regular WooCommerce product without activating any of our plugins?

Let us know if you experience the same issue doing that.

Thanks,
Victor

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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