Filter plugin issue – Venue filter not working

[Chandan Chopra]

We installed the Filter plugin on one of my sites – http://www.sphtdm.org/calendar/
– Venue filter is not working.

I’d like to show calendar per venue. Can you tell me what should be the URL if I want to show events for a venue?

Currently I am showing events for a venue like this:

St. Patrick’s Catholic Church

But would like these events to be displayed in a calendar.

Pls help

Thanks,
Chandan

[Chandan Chopra]

I noticed the following error using DEBUG plugin:

Uncaught TypeError: x.bootstrapDatepicker is not a function
http://www.sphtdm.org/wp-content/plugins/the-events-calendar/src/resources/js/tribe-events-ajax-calendar.min.js?ver=553dd02b898f101909fd5ec6ee95226c line 1

[Victor]

Hello Chandan!

Thanks for reaching out to us! I’d be happy to help you with that.

Regarding the venue filter not working, it seems you are getting a time out from your server when trying to use the filter. You should contact your hosting provider and ask them details about this error.

This can also relate to a theme or plugin conflict, so you should also go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and see what you can find in the process.

As for the venue page, you can customize the venues template by using one of the methods provided in our themer’s guide > https://theeventscalendar.com/knowledgebase/themers-guide/. You should check out the single-venue.php template file located at /wp-content/plugins/events-calendar-pro/src/views/pro/

Let me know how that goes and if you have other questions.

Thanks,
Victor

[Chandan Chopra]

Victor – I am trying WPEngine now – This is the new URL for the TEST site: http://dymanew.wpengine.com I am experiencing the same exact issue so I am not sure if this is really a hosting issue.

[Victor]

Hello Chandan!

Thanks for following up!

That’s right! It also seems strange to me the version number added to the scripts and styles. This looks like it could be a theme or plugin conflict.

I see you marked: Deactivated all other plugins? Yes. Did you notice any difference in this situation? What happens if you switch to a default theme like twenty seventeen? Does it change anything?

How about if you switch to a default theme and deactivate all other plugins at the same time? Do you see any difference?

If you see no difference in those conditions we’ll need to do some deeper troubleshooting.

Let me know how that goes.

Thanks,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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