Problem with add to cart (cart is empty message appearing)

[starrjulie]

Hi, I’m having the same problem as Ana.

A number of users have reported that after they select tickets, add to cart and proceed to checkout, they get a ‘your basket is empty’ message.

I have replicated the error (in multiple browsers). I’ve worked through your Testing for Conflicts steps, and can’t find a conflict (tried reverting to WordPress theme, also tried unchecking all uncheckable plugins).

I’m not sure what to try next. Can you help?

Julie

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/problem-with-add-to-cart-button/

[Victor]

Hello Julie!

Thanks for reaching out to us having done the testing for conflicts guide.

I’m sorry you are experiencing that issue. Let me help try to help you with it.

I can’t reproduce the issue on my own installation, so could you please share with us a screenshot of the ticket settings when editing the event? It would also be useful to have the screenshots of the steps you make to experience the empty basket message.

In addition, could you please make sure you share with us your latest system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/

With all this we’ll try to reproduce the issue on our end with the exact same setting as yours.

Thanks,
Victor

[starrjulie]

Hi Victor,

Thanks so much for getting back to me.

I’ve shared the system information with you.

Attached are a couple of screen shots of the event in edit mode. Let me know if you need more/different shots.

Since I posted, I’ve tried rolling back to an earlier back-up but it made no difference.

I’ve also realised that I can’t reproduce the error consistently. Sometimes it works fine. Sometimes it doesn’t. And while I’ve been working on this a couple of people have been able to register, while others haven’t.

[Victor]

Hello Julie!

Thanks for following up with this.

Somehow, we didn’t get the screenshots. If you are replying by email, those attachments won’t go through, so you’ll need to use something like dropbox or Google Drive to share those with us. Else, you could use the forum file uploader to attach the screenshots.

Also, when coming back, could you please create a new WooCommerce test product and try to reproduce the issue with it? Let us know how that goes.

Thanks,
Victor

[starrjulie]

Hi, just to let you know I’ve disabled the plugin for now and implemented an alternative solution because we’re live and I need the registration to work consistently. But I’m going to stay with this thread because I’d like to know if this issue is solvable in case I want to use the plugin in future. Thanks again for your consideration.

[Victor]

Hello Julie!

Thanks for following up with this!

Let me say that this issue is really surprising, so we are really interested in following up to get to the bottom of it.

I’d really like to see the screenshots of the ticket settings when on the edit event screen. This will likely tell us more information about the source of the problem.

You can come back to this thread whenever you can. We are always here when you need it. After a couple of weeks of inactivity, the thread will autoclose, but feel free to open a new topic referencing this one and we’d be happy to help.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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