[Victor]

Hello Karie!

Thanks for getting in touch. I’m really sorry you are experiencing this issue too.

No, you will not lose any data as your events are all stored in the database. You can go ahead and follow the steps Courtney suggested in the other thread and let us know if that works for you.

Thanks,
Victor

[Victor]

Hello Ricardo!

Thanks for reaching out to us! 🙂

I believe you might find exactly what you are looking for in the following article > https://theeventscalendar.com/knowledgebase/change-photo-view-to-equal-height-grid/

I hope that helps!

Best,
Victor

[Victor]

Hello Joanne!

I’m sorry for the delay in getting back to you. Nico asked me if I could help you with this issue. So let me try to do just that.

Having a closer inspection in this page > http://www.kidtivity.com/home/ I found that this might be a theme conflict.

You can see from this screenshot > https://cloudup.com/c9WmIsRIGZ7 that there is an article element with the class ‘card-content’ where its clickable area overlaps that of the View All Kids Activities button. On the other hand, the View All Kids Activities button links to this url > http://www.kidtivity.com/family-events-in-ct/ which shows the upcoming events.

You could try adding the following css snippet to your theme’s styles and see if it helps:

.card-inner { overflow: hidden; }

I hope that helps!

Best,
Victor

[Victor]

Hello John!

Glad to know it’s working fine now! As you say I’ll go ahead and close this, but do let us know if anything pops up again.

Cheers!
Victor

[Victor]

Hello Chandan!

Thanks for following up!

That’s right! It also seems strange to me the version number added to the scripts and styles. This looks like it could be a theme or plugin conflict.

I see you marked: Deactivated all other plugins? Yes. Did you notice any difference in this situation? What happens if you switch to a default theme like twenty seventeen? Does it change anything?

How about if you switch to a default theme and deactivate all other plugins at the same time? Do you see any difference?

If you see no difference in those conditions we’ll need to do some deeper troubleshooting.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Holly! Sorry you’re experiencing this.

I generated a new license for you and deactivated your old one.

Please visit https://theeventscalendar.com/license-keys/ and input the new (and your only valid) license key for Event Aggregator, which ends in “8e6”.

Please let me know how this goes for you.

 

[Victor]

Hello Julie!

Thanks for following up with this.

Somehow, we didn’t get the screenshots. If you are replying by email, those attachments won’t go through, so you’ll need to use something like dropbox or Google Drive to share those with us. Else, you could use the forum file uploader to attach the screenshots.

Also, when coming back, could you please create a new WooCommerce test product and try to reproduce the issue with it? Let us know how that goes.

Thanks,
Victor

[Victor]

Hello Cheryl!

Thank you for sending out the screenshot.

There seems to be a JavaScript conflict of some sort, but I cannot specify where it is coming from. I could not reproduce the issue on my local installation, so this could be related to a plugin or theme conflict, so could you please go through the complete steps in this guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you can find in the process?

When coming back, please make sure you are sharing with us your latest system information.

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hello Christopher!

I’m really sorry you’re still getting that message.

Could you please go to Events > Help and send us a screenshot of the Event Aggregator System Status section?

Thanks,
Victor

[Victor]

Hello Jason!

That seems a different issue. Could you please share with us your debug.log file to see if we can find what happened when switching to a default theme?

Also, I can’t see the recurring settings from the screenshot you shared, it seems the “The Events Calendar” metabox is collapsed. Could you please open the metabox and send us a screenshot of it’s content?

Thanks,
Victor

[Victor]

This reply is private.

[Victor]

Hello Neil!

Thanks for following up to let us know that.

Like you say, we are mostly sure the ampersand is the culprit here. While we cannot reproduce the issue on our end, we’ll pass this on to our development team to have a closer inspection and we’ll let you know as soon as we have an update.

As a side note, we are currently working on a fix that will eliminate the php notices I found in your debug.log file and it should be ready for the next maintenance release.

Let us know if you still experience the images not importing issue, and if you could test those imports deactivating the imagify plugin.

Thanks,
Victor

[Victor]

Your are welcome Art!

I’ll go ahead and close this thread, but don’t hesitate to open a new topic if anything comes up and we’d be happy to help 🙂

Cheers!
Victor

[Victor]

Hello Christopher!

Thanks for taking your time and reporting this.

Unfortunately, I’ve been able to reproduce the issue myself with the iCalendar source you provided. I will log a report about this so the team will address it in one of our next maintenance releases.

I will change this thread to “Pending fix” and link it to the bug report, so we can let you know as soon as it is fixed.

I apologise for the inconvenience and we’d appreciate your patience.

Best,
Victor

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