[Victor]

Hi Jean-Philippe!

Glad to know the issue is no longer appearing. Thanks for keeping us posted about this.

I’ll close this thread, but feel free to open a new topic if anything comes up.

Cheers,
Victor

[Victor]

Hi Johan!

I’m sorry to hear you are having that error.

Unfortunately, we have experienced some problems with the EA server and caused multiple users to get the Unknown service message error.

It is now fixed and you shouldn’t get the error anymore. Please try it out and let us know if it works on your end.

We apologise for the inconvenience.

Best,
Victor

[Victor]

Hi Paul!

Thanks for coming back with all that information and for sending over the screen recording as a reference.

Unfortunately, we cannot accept login credentials as we state in our terms > https://theeventscalendar.com/terms/.

Having a closer inspection to your system information, as well as the error logs, I can see that you are using the BP Events Calendar plugin, seems to be causing some conflict. Please try deactivating that plugin and see if any difference.

If no difference, this could be another plugin or theme conflict too. Were you able to test for conflicts to narrow the problem down? If not, please do so, as it will tell us more about the issue.

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Additionally, make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Please let us know how that goes, so we can further help you find the source of the problem.

Thanks,
Victor

[Victor]

You are welcome @creatvinspratn 🙂

Stefanie, If there’s anything else I can help you with, just let me know.

Best,
Victor

[Victor]

Hi There!

Try adding the type-tribe_events class to the div container as well. That worked out for me.

Let me know if that helps.

Best,
Victor

[Victor]

Hi Peter!

Thanks for testing that out!

Yes, that is likely the issue here. The loop.php template file needs those two empty containers so that the photo view works properly.

Please try adding them to your template override and see if it works. I’m not really sure if it will display as a four column grid, as that seems to be part of a customization in your own theme.

We are limited in how much support we can give for template customizations, but we always like helping out. So, if it doesn’t work for you feel free to send us a copy of your loop.php template override so I can run some tests and see what I can find.

Best,
Victor

[Victor]

Hi Mary!

Glad to know that helped! Is there anything else I can help you with? Let me know about it.

Best,
Victor

[Victor]

Hi Peterson!

Thanks for coming back with the URL.

I ran a few tests and the preview is working for me without any errors.

We think this could be caused by a PHP error and as a result it throws off the JS parsing error. Please let us know about the debug.log file, this will mostly sure let us know where the error is coming from.

Thanks,
Victor

[Victor]

Hi Clemens!

Thanks for coming back with all the information.

Unfortunately, I could reproduce this in my own local installation and I can confirm it is a bug. I have created the corresponding bug report so it can be addressed in one of our next maintenance releases of our plugins.

I will mark this thread as “Pending fix” and link it to the report, so we can notify you once the bugfix is released.

We apologise for the inconvenience and we appreciate your patience while we work on this.

Best,
Victor

[Victor]

Hi Lindsey!

Thanks for reaching out to us! Let me help you troubleshoot that issue.

First, could you please try flushing your permalinks by going to wp-admin > Settings > Permalinks and clicking “Save Changes”. Does it work after that?

If it doesn’t, please make sure you are using our permalinks best practices detailed in this guide > https://theeventscalendar.com/knowledgebase/permalinks-best-practices/

If you still experience the 404 pages, it could be related to a theme or plugin conflict, so to narrow the problem down please go through the steps provided in the testing for conflicts guide > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ and let us know what you find in the process.

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Robert!

Thanks for getting in touch with us.

Unfortunately, that is not a built-in functionality of any of our plugins.

Filter Bar does have a distance filter, but will only show up once you have manually searched for a location in the tribe bar.

I surely see the good use of having such functionality. I’d suggest you post it as a new idea in our user voice, so others can also vote for it > https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you need help elaborating this idea.

Best,
Victor

[Victor]

Hi Gerhard!

I’m sorry you are experiencing that issue. Thanks for testing for conflicts and for sharing the error message.

First, Could you please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/ ?

I think this could be a conflict with our latest version of The Events Calendar 4.6.9. Please try downgrading to our previous version by following this guide > https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/ and see if that solves the issue.

If it does, could you please send us a copy of your theme in a private reply? We’ll run some tests with it and see what we can find.

Let me know how that goes.

Thanks,
Victor

[Victor]

Hi Nicolas!

Thanks for reaching out to us! Let me help you with this topic.

First, please make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

This latest versions may include improvements and bug fixes that may affect the performance.

We have a great article that will get you started on Performance Considerations you should know about. After that, if you decide to implement a caching system then you can move to these articles: Caching: What, when and how and Caching month view HTML in transients

Finally, there is a good article George put up here that groups a set of developer plugins. It’s a bit more technical than the others but will definitely be of help if you are into development.

If you still experience a slow down in performance when editing a recurring event, please share a screenshot of the event series settings. We’ll try to reproduce it on our side.

Additionally, please see if there are any console errors by inspecting the page? We have an article that explains how to do that here > https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

Let us know how that goes.

Thanks,
Victor

[Victor]

Hi Roy!

Thanks for reaching out to us! Let me help you with this topic.

Unfortunately, importing recurring events is not supported when importing using the event URL. You can however, use the dropdown selector to select each of the event instances and import them separately.

Please try doing so and let me know if it works for you.

Thanks,
Victor

[Victor]

Hi Joseph!

Thanks for getting in touch with us. Let me help you with this topic.

It is possible to create manual orders for a ticket product if you use WooCommerce. You can learn more about this > https://docs.woocommerce.com/document/managing-orders/#section-5

Once you create a new order, the tickets will be generated according to the tickets settings > https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/ and you can also send the ticket emails right from the order if the email address has been entered.

I hope that helps! Let me know if you have any follow up questions 🙂

Best,
Victor

[Author]

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