Help Desk

ticket counter showing different numbers on different pages

  • Posts: 6 Topics: 3
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    The “avaialble ticket” counter doesn’t show the same number of available tickets
    here
    -> https://seveluxembourg.org/events/ (=652 at the time of writing)
    or here
    -> https://seveluxembourg.org/event/conference-frederic-lenoir-19-janvier-2018/ (=613 at the same moment).

    Posts: 6228 Topics: 17
    | Permalink

    Hi Jean-Philippe!

    I’m sorry you are experiencing that issue. Let me help you with the troubleshooting.

    First, please make sure you are using the latest versions of our plugins.

    After that, please share with us your system information by following this guide > https://theeventscalendar.com/knowledgebase/sharing-sys-info/. We’ll see if there is anything strange that would indicate an error from there.

    Also, could you please share with us a screenshot (in a private reply if you’d like) of the edit event page while editing the existing ticket? We’ll try to reproduce the issue on our end and see if we can reproduce.

    Thanks,
    Victor

    Posts: 6 Topics: 3
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    Posts: 6228 Topics: 17
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    This reply has been marked as private.
    Posts: 6 Topics: 3
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    Event is passed, and issue is not yet coming for coming events. Should the issue still appear, i’ll keep you posted.
    Thanks for your help.

    Posts: 6228 Topics: 17
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    Hi Jean-Philippe!

    Glad to know the issue is no longer appearing. Thanks for keeping us posted about this.

    I’ll close this thread, but feel free to open a new topic if anything comes up.

    Cheers,
    Victor

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