error 500 after editing and update the event page

[Gg]

I have both event calendar pro and ticket pro installed. When I first create new event and add ticket, then clicked save everything is ok. But when I after editing the same event either content or ticket details and save again. The page will responses error 500 and the event record will appear 2 of same event title with different url id. And I check the both event record and edit, it will not allow me to add tickets and save without server 500.

My site is hosting on siteground, and it shown details as below

If you are the webmaster of this site please log in to Cpanel and check the Error Logs. You will find the exact reason for this error there.

Common reasons for this error are:

Incorrect file/directory permissions: Above 755.
In order files to be processed by the webserver, their permissions have to be equal or below 755. You can update file permissions with a FTP client or through cPanel’s File Manager.

Incorrect Apache directives inside .htaccess file.
Make sure you have not specified unsupported directives inside the local .htaccess file. Such include PHP settings and Apache module settings.

[Victor]

Hi Paul!

I’m sorry you are experiencing that issue. Let me help you with the troubleshooting.

First, could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.

After that, try reproducing the issue a few times, so that in case there is an error, it will be saved into the debug.log file. Please share that log file with us so we can find the source of the problem from there.

Please note that you can’t upload txt files into our forums, so I suggest you put the debug.log file into a zip file and then upload it.

Please let us know about that.

Thanks,
Victor

[Gg]

hi

the attachment is the log, thanks
for first time create is ok, after editing the ticket data resave error.

—

本電子郵件及其附件之內容皆為機密資料，並且可能是依法律或其他規定不得公開之信件。本電子郵件僅寄送於指定之收信人，
任何對於本信件之一部或全部為未經授權之使用或散播都是被嚴格禁止。若您並非指定收信人，請回信或以電話通知寄件人並且從您的電腦系統中刪除本信件及所有附件。
The information in this e-mail and attachments is confidential and may be
privileged or otherwise protected from disclosure. It is intended only for
the recipient. Any unauthorized use or dissemination of this message in
whole or in part is strictly prohibited. If you have received this e-mail
in error, please notify us immediately by returning it to the sender and
delete this copy from your system.

[Gg]

This reply is private.

[Victor]

This reply is private.

[Gg]

This reply is private.

[Gg]

This reply is private.

[Victor]

Hi Paul!

Thanks for coming back with all that information and for sending over the screen recording as a reference.

Unfortunately, we cannot accept login credentials as we state in our terms > https://theeventscalendar.com/terms/.

Having a closer inspection to your system information, as well as the error logs, I can see that you are using the BP Events Calendar plugin, seems to be causing some conflict. Please try deactivating that plugin and see if any difference.

If no difference, this could be another plugin or theme conflict too. Were you able to test for conflicts to narrow the problem down? If not, please do so, as it will tell us more about the issue.

We suggest you setup a dev/staging site so you can make all these tests without disrupting the live site. We also encourage to make a full backup of your site, both database and files so in case something goes wrong you can always restore your site.

Additionally, make sure you are using the latest versions of our plugins. Remember you can always download our plugins from your downloads page > https://theeventscalendar.com/my-account/downloads/

Please let us know how that goes, so we can further help you find the source of the problem.

Thanks,
Victor

[Gg]

This reply is private.

[Victor]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts