Shelby

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Viewing 15 posts - 256 through 270 (of 1,127 total)
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  • Shelby
    Participant

    Hi there Ron,

    I’m happy to help here!

    Currently the best way to implement something like this is with dropdown, multi-select, radio selection, or checkboxes using Additional Fields. You can learn more about how to implement additional fields on events via this knowledgebase article here.

    Please let me know if you have any follow up questions or need clarification on this.

    Best,

    Shelby πŸ™‚

    Shelby
    Participant

    Hi Kelly,

    Thanks for reaching out, and I’m happy to help out here. πŸ™‚

    This is actually linked to a set of larger issues we’re running into with Event Aggregator. I’m going to go ahead and associate your thread with the bug ticket in our system so that you’ll receive updates as we work toward resolving this. We’re focusing a lot of resources on EA right now and it’s one of our top priorities, so we appreciate your patience in this matter.

    Hang in there & let me know if I can do anything to help in the meantime!

    Thanks,

    Shelby πŸ™‚

    in reply to: problem fetching events from facebook #1326599
    Shelby
    Participant

    Hi there,

    Thanks for reaching out, and I’m happy to help out here. πŸ™‚

    This is actually linked to a set of larger issues we’re running into with Event Aggregator. I’m going to go ahead and associate your thread with the bug ticket in our system so that you’ll receive updates as we work toward resolving this. We’re focusing a lot of resources on EA right now and it’s one of our top priorities, so we appreciate your patience in this matter.

    Hang in there & let me know if I can do anything to help in the meantime!

    Thanks,

    Shelby πŸ™‚

    in reply to: Events Calendar PRO Slowing down site #1326595
    Shelby
    Participant

    Hi again Jodi,

    Thanks for sharing your system information! That’s super helpful.Β ?

    Would you try adding the following to your functions.php file? After reviewing your system info, and consulting a teammate of mine who sort of specializes in performance issues, I think it may help:

    define('DISABLE_WP_CRON', true);

    Let me know!

    Thanks,

    ShelbyΒ ?

    in reply to: Website Very Slow when Event Calendar is turned on. #1326586
    Shelby
    Participant

    Hi Tyler,

    Thanks for reaching out and for using our plugins! πŸ™‚

    I’m happy to help you out with your site speed issues here. Would you try adding the following to your functions.php file? I think it may help out based on what you’ve described so far:

    define('DISABLE_WP_CRON', true);

    Let me know!

    Thanks,

    Shelby πŸ™‚

    in reply to: Imports Failing #1326580
    Shelby
    Participant

    Hi Rachel,

    Thanks for reaching out, and I’m happy to help out here. πŸ™‚

    This is actually linked to a set of larger issues we’re running into with Event Aggregator. I’m going to go ahead and associate your thread with the bug ticket in our system so that you’ll receive updates as we work toward resolving this. We’re focusing a lot of resources on EA right now and it’s one of our top priorities, so we appreciate your patience in this matter.

    Hang in there & let me know if I can do anything to help in the meantime!

    Thanks,

    Shelby πŸ™‚

    in reply to: new Who's Attending feature #1326570
    Shelby
    Participant

    Hey Kendall,

    Thanks for using our plugins, I’m happy to help you out with this! πŸ™‚

    I’m glad you like this feature, and I’d be happy to help! I want to make sure I’m understanding exactly what you’re trying to do, could you possibly send me some screenshots denoting the changes you want to make and a link to your site? This will help me give you better guidance in this matter if I understand the application of your request more directly (plus I’m a visual person).

    In the meantime, I think you may find our Themer’s Guide helpful for the types of changes you’re trying to make. πŸ™‚ Once I hear back from you, hopefully I can give you more specific resources & guidance.

    Cheers!

    Shelby πŸ™‚

    in reply to: Add Search Location input anywhere #1326563
    Shelby
    Participant

    Hi again Matt,

    Our official recommendations for help with things like this are listed on this page here.

    Let me know if there’s anything else I can do!

    Best,

    Shelby πŸ™‚

    in reply to: Calendar Preview #1326555
    Shelby
    Participant

    Hi Patrick,

    So glad I was able to help and you were able to get things worked out!

    Take care,

    Shelby πŸ™‚

    in reply to: Facebook imports failing #1326549
    Shelby
    Participant

    Hi Angie,

    We’ve determined that this is a larger EA issue, related to some updates to Facebook events and how they work. We’re pouring a lot of resources into trying to solve this. I’m adding your thread to the list to receive updates as we work toward solving these issues.

    Thank you so much for your patience, and please know this is one of our dev team’s top priorities right now!

    Best,

    Shelby πŸ™‚

    in reply to: Hiding tags and categories from live view #1326544
    Shelby
    Participant

    Hi Cynthia,

    Apologies for the delayed response. I took some time off and we didn’t have quite the coverage we needed to cover my absence, so I appreciate your patience.

    Can you switch those top settings to “skeleton” or “full” (as I requested in my initial reply) and let me know if anything changes with this please?

    Let me know how that goes!

    Shelby πŸ™‚

    in reply to: Check In link not working under My Events > Attendes #1326519
    Shelby
    Participant

    Hey Cesar,

    Apologies for my delay here. I took some time off, and we didn’t quite have the coverage needed for the influx of threads we had while I was gone, so I really appreciate your patience! I’m going to check back through our team communications to see if I ever got my second opinion, and if not post for one again.

    Again, I truly appreciate your attitude here. πŸ™‚

    Thanks!

    Shelby

    in reply to: Events Calendar PRO Slowing down site #1326517
    Shelby
    Participant

    Hi Jodi,

    Apologies for my delay here. I took some time off, and we didn’t quite have the coverage needed for the influx of threads we had while I was gone, so I really appreciate your patience!

    For some reason the system information didn’t come through. πŸ™ Β Would you mind copying and pasting it into a private reply so I can continue working on it?

    Thanks!

    Shelby πŸ™‚

    in reply to: How to hide a category of events in the main calendar? #1326511
    Shelby
    Participant

    Hi Chris,

    Apologies for my delay here. I took some time off, and we didn’t quite have the coverage needed for the influx of threads we had while I was gone, so I really appreciate your patience!

    You could definitely do a calendar like that, you would just select every category except B when sorting, and then link to that filtered version of the calendar. You would have to change the link as you add categories to your site, but it’s definitely possible.

    So sorry I wasn’t clear about how I would recommend implementing this. I thought that indicating the ability to select multiple categories would give a good idea of what I was thinking.

    Please let me know if you need anything else!

    Best,

    Shelby πŸ™‚

    in reply to: Adding Product Notes to Ticket Email #1326508
    Shelby
    Participant

    Hi Joseph,

    Apologies for my delay here. I took some time off, and we didn’t quite have the coverage needed for the influx of threads we had while I was gone, so I really appreciate your patience!

    We’re currently doing everything we can to a large number of bugs. (There are definitely a higher number right now than we’d like. It’s always tricky to balance new feature development with bug squashing!) We’re moving through plugin by plugin to get them down to a manageable amount right now.

    Either way, I definitely understand if these bugs are deal breakers for you, and you can seek a refund from us using the form on this page. I will also be adding your thread to the bug tickets associated with this issues, and bump their priority accordingly.

    Best,

    Shelby

Viewing 15 posts - 256 through 270 (of 1,127 total)