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October 19, 2017 at 10:31 am in reply to: Change Categories label on form #1366095

Patricia
Member

Hey Kelli,

Thank you for reaching out to us!

I believe the simplest way to achieve what you want is by overriding your CE taxonomy.php file:

Please copy the following file:

the-events-calendar-community-events/src/views/community/modules

And paste it to:

[your-theme]/tribe-events/community/modules/taxonomy.php

Replace the content from line 71 with the title you want.

As an alternative, you can write a snippet and add it to your theme’s functions.php file to override the categories title.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

October 19, 2017 at 10:10 am in reply to: Can I Set Up Events to repeat on specific day of week (ie 1st & 3rd Tuesdays) #1366083

Patricia
Member

Hey Todd,

Thank you for reaching out to us!

To achieve what you want, you can set a series of weekly events, with two exclusions per month, or perhaps you can set all occurrences individually. Here‘s an example.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

October 19, 2017 at 9:42 am in reply to: REMOVING iCal link (not hiding) #1366056

Patricia
Member

Hey Jan,

Thank you for reaching out to us!

This extension was written to achieve what you want, but it is outdated/not working anymore.

Let me take a look, I believe we can update it to work with the latest versions of The Events Calendar.

I’ll contact you as soon as I have more information on this.

Thanks!

Patricia

October 19, 2017 at 6:07 am in reply to: Customizing url by adding event's category and date #1365875

Patricia
Member

Hey Gloria,

Thank you for reaching out to us!

It’s certainly possible, but remains something that we do not support “out of the box”: some amount of custom dev work would be required to make this happen.

I would recommend proposing this feature in our User Voice page to let us know.

Other users can then up-vote it, giving us a great idea of how much demand there might be (or, if you can find a suitable existing request, you can in turn up-vote that).

Thanks!

Patricia

October 19, 2017 at 5:51 am in reply to: Old Recurring Event Issue #1365867
Patricia
Member
Hey Adam,

Thank you for reaching out to us!

I’ve investigated our internal bug reports and an update mechanism was released on June to solve this problem, although it doesn’t seem to be working in your specific case.

If you open:

events-calendar-pro/src/Tribe/Recurrence/Meta.php

Go to line 1430 and modify the code from:
```
// Select saves on a single field, and we have to explode it into an array for manipulation
            if ( isset( $rule['custom']['year']['month'] ) ) {                                                                                                                                               
                $rule['custom']['year']['month'] = array_map( 'intval', explode( ',', $rule['custom']['year']['month'] ) );
            }
```
to:
```
// Select saves on a single field, and we have to explode it into an array for manipulation
if ( isset( $rule['custom']['year']['month'] ) ) {
  if ( ! is_array( $rule['custom']['year']['month'] ) ) {
    $rule['custom']['year']['month'] = explode( ',', $rule['custom']['year']['month'] );
  }
  $rule['custom']['year']['month'] = array_map( 'intval', $rule['custom']['year']['month'] );
}
```
Does it help you to solve the problem? This workaround was proposed by one of our customers: you will find more information here.

I’m not able to reproduce this error in my own WordPress install, so I would suggest you to try this and let me know how it goes.

Thanks!

Patricia
October 19, 2017 at 4:50 am in reply to: The latitude and longitude for your venue could not be fetched. The Google Maps #1365840

Patricia
Member

Hi Matthew,

Could you please add the following code in your theme’s functions.php file and let me know if this snippet solves your problem? Don’t forget to add your API key in the appropriate field:

https://gist.github.com/cliffordp/9d6c25feb389f98e8ae09a41273a3488

We also had a few reports mentioning that switching to a dedicated server IP address solved the problem.

We already have an internal bug report regarding this issue and our developers will take a look at it.

If for some reason the snippet didn’t help you and switching IP address is not an option for you right now, I’d suggest you to set the map individually for each event.

I realize that this is not a great workaround, but it is the only one available in your specific situation until a patch is released.

Unfortunately, I cannot commit to a release date at this point, but you will be contacted when the fix is available.

Thanks for your understanding and if you have any other questions in the mean time, please let me know and I’ll be happy to assist!

Best Regards,

Patricia

October 19, 2017 at 4:30 am in reply to: WooCommerce Version 3.2.0 #1365838

Patricia
Member

Hi guys,

Yesterday we released Event Tickets Plus v.4.5.6.

We added support for the resend tickets email action when running alongside WooCommerce 3.2.x, so everything should be working as expected now 🙂

Cheers!

Patricia

October 18, 2017 at 6:40 pm in reply to: Private Events #1365753

Patricia
Member

Hey Alex,

Thank you for reaching out to us!

Currently there is no “out of the box” way to make a members-only Calendar, but with a bit of custom coding, you can get pretty close. You will find further information about this in the following article:

https://theeventscalendar.com/knowledgebase/making-members-calendar/

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

October 18, 2017 at 2:36 pm in reply to: Broken – Facebook Re-occuring Events #1365681

Patricia
Member

Hey Eric,

Thank you for reaching out to us!

Could you please share with us the URL from where you are importing your events so we can run some tests from our end?

Thanks!

Patricia

October 18, 2017 at 2:08 pm in reply to: False Event Date on List, Map, Day View #1365670

Patricia
Member

Hey Nicky,

Thank you for reaching out to us!

That’s odd! I’ve ran some tests but couldn’t reproduce the issue in my own WordPress install.

Could you please let me know if you have a template override in place (on /themes/[your-theme]/tribe-events/ )? If you do, please temporarily rename the directory to something else (like _tribe-events) and check if the problem is solved after that.

If the issue persists, I would recommend you to run a Conflicts Test. You can start the test by temporarily deactivating all of your plugins (except Modern Tribe plugins) and changing your theme to another one like Twenty Seventeen and let us know if the problem is solved after that (don’t forget to backup your database before changing anything).

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

October 18, 2017 at 1:23 pm in reply to: The latitude and longitude for your venue could not be fetched. The Google Maps #1365649

Patricia
Member

Hey Matthew,

Thank you for reaching out to us!

I’m sorry to hear that you are having this problem with Google Maps API. Can you please confirm that you have a Google Map API key enabled in your site?

If your API key is already in place and the issue persists, can you please let us know if your site is hosted in a shared server? I’m asking this because a given web server IP address can only make 20k requests/day and if you are in a shared server this limit is easily reached.

If you have only a few venues and your site is hosted in a shared server, this is probably the cause of the issue you are experiencing.

Let me know your answers to these questions and I’ll be glad to help you with the next steps!

Best Regards,

Patricia

October 18, 2017 at 12:35 pm in reply to: event calendar pro #1365612

Patricia
Member

Hey Brantley,

Thank you for reaching out to us!

I’m sorry to hear that you are having problems to update Events Calendar PRO! Let me help you to solve this.

The screenshot you attached is not very helpful, unfortunately: It looks like your site has a character encoding mismatch problem preventing you to see the error messages.

Could you please share your system info with us?

Also, I would recommend you to temporarily enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see after trying to update the plugin. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

Thanks!

Patricia

October 18, 2017 at 12:16 pm in reply to: Event won't update to Published status #1365601

Patricia
Member

Hey Cody,

Thank you for reaching out to us!

If you edit the scheduled time (modify the date/time to something in the past), and click on OK > Publish, does it help you to solve the problem? Everything works as expected when I follow these steps to immediately publish a scheduled event.

If for some reason the issue persists, can you please confirm that you are accessing your Dashboard as an Administrator? If you access your site as a Contributor you won’t be able to publish new posts (and this includes events as well). You will find more information about Roles and Capabilities here.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

October 18, 2017 at 11:53 am in reply to: Recurring events 404 with update #1365579

Patricia
Member

Hey Natasha,

Thank you for reaching out to us!

I’m so sorry to hear that you are having problems with your calendar. Let me help you to solve this!

Did you check this article regarding 404 errors? Since you already flushed your permalinks and the issue persists, you can proceed to the second step: “Less common solutions”.

Also, if your site has a CDN enabled (like Cloudflare), please make sure that you did clear the CDN cache as well.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

October 18, 2017 at 10:54 am in reply to: Cannot import any events from "Other Url" #1365544

Patricia
Member

Hi Gloria!

Since we are already working to solve your problem in this thread, I’m closing this topic now 🙂

Matt, thanks for your feedback! It would be helpful to flush the transient if the problem was associated with her license, but that’s not the case here 🙂

Let me know if you have any other questions and have a great day!

Best Regards,

Patricia
Author

Posts

Viewing 15 posts - 946 through 960 (of 1,816 total)

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