Patricia

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Viewing 15 posts - 1 through 15 (of 1,816 total)
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  • Patricia
    Member

    This reply is private.

    Patricia
    Member

    Hi again!

    Could you please remove the “The Events Calendar PRO Extension: Display the event date and venue name in the map tooltip” extension from your staging site and install this one instead? It’s the same extension, but with a small change so it can work properly with multiple events at the same venue. Here’s the updated code (L59-L98):

    https://gist.github.com/nefeline/d441c3e2fb17d3add7b6ecfa9928547f#file-tribe-events-ajax-maps-js-L59-L98

    Cheers,

    Patricia

    Patricia
    Member

    Hi there!

    We tweaked the tribe-events-ajax-maps.js file to help you and other customers who might want to customize the map tooltip in the future.

    These are the lines that we modified/updated (L56 to L80):

    https://gist.github.com/nefeline/d441c3e2fb17d3add7b6ecfa9928547f#file-tribe-events-ajax-maps-js-L56-L80

    Here’s the new extension file.

    Please note that for now, this is an unofficial extension. The code here was modified based on existing .js file in the “Display all events with the same venue in the map tooltip” extension and is keeping this functionality as well.

    I hope this helps!

    Regards,

    Patricia

    in reply to: Bug: The Events Calendar PRO Extension: #1605326
    Patricia
    Member

    Hi Abigail and Lindsay!

    Today we released a new version of the map extension with a fix for this problem. You can download the latest version (1.0.1) here:

    https://theeventscalendar.com/extensions/google-maps-multiple-events-same-venue/

    If you need an assistance again or have other concerns, please feel free to open up a new thread, we’ll be more than happy to help you!

    Cheers,

    Patricia

    in reply to: License #1601974
    Patricia
    Member

    Hi Rebecca,

    Our apologies for the delayed response!

    I’m sorry to hear you are still having problems to activate your license key. We still believe this a server limitation, especially because your IP is not being blocked by our license server.

    As a next step, please check your wp-config.php file and see if this line is present:

    define( 'WP_HTTP_BLOCK_EXTERNAL', true );

    If your site is blocking external HTTP requests we will be unable to validate your license and you will see the “Sorry, Key validation server is not available” message in your Dashboard. Please delete the above constant or set it to false to solve the problem.

    It is also possible that your hosting provider has a security mu-plugin enabled. Some security plugins, depending on their settings, may also block the validation process. I would recommend you to ask your hosting provider if they have a security plugin, temporarily disable it and check if the license key is validated after this change.

    Regarding the deprecated PHP notices in your log, they are not related to the license key issue: We have changed the way assets are loaded in our plugins and updating all of our plugins (both free and premium) should solve the problem. Please update both The Events Calendar and Events Calendar PRO to latest versions to solve this problem.

    I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

    Best Regards,

    Patricia

    in reply to: Bug: The Events Calendar PRO Extension: #1595986
    Patricia
    Member

    This reply is private.

    in reply to: License #1590989
    Patricia
    Member

    Hi Rebecca,

    I visited your site today and it looks like you solved the problem with the Deprecated notices, right? We have changed the way assets are loaded in our plugins and updating all of our plugins (both free and premium) should solve the problem.

    Regarding the license error, I would recommend you to contact your hosting provider again and ask them to check if there’s anything else they can do to allow the connection between your site and our License server: we believe this is a server limitation because we tested different License Keys on your dev site and none of them worked (while the same license keys were running perfectly on different websites/hosting providers).

    Thanks!

    Patricia

    in reply to: License #1584167
    Patricia
    Member

    This reply is private.

    in reply to: License #1579843
    Patricia
    Member

    This reply is private.

    in reply to: License #1578393
    Patricia
    Member

    Hi Rebecca,

    I’m sorry to hear you are still having problems to activate your license key, could you please send us a copy of your site files and database (by sharing a google drive/dropbox or similar link) so we can run some tests from here? We want to identify if this is an error caused by an environment/server limitation or something else.

    The most common way to access and export your database is by using a tool called phpMyAdmin. Please follow the steps mentioned here to successfully export it.

    Regarding the issue with the slug category, could you please open a new thread? Our team will be happy to help and answer any other questions you may have! In this thread, we want to focus on solving the issue with your license key activation.

    Thanks!

    Best Regards,

    Patricia

    in reply to: License #1578112
    Patricia
    Member

    Hey Rebecca,

    Could you please let us know if you are still having problems to activate your license key? Are you still getting this specific error while trying to activate it?

    “Sorry, key validation server is not available”

    Our development team is trying to reproduce the error, but we didn’t identify any pattern yet. Any information you can give us is greatly appreciated!

    Best Regards,

    Patricia

    Patricia
    Member

    Hi there,

    No need to change the echo bellow: the description will still be displayed as a list, but the hyperlink will be displayed as a button (here’s a screenshot with the result).

    The complete snippet is:

    $count = 0;
    echo '

      ';
      foreach ( $tickets as $ticket ) {
      global $product;
      $count++;
      if ( class_exists( 'WC_Product_Simple' ) ) $product = new WC_Product_Simple( $ticket->ID );
      else $product = new WC_Product( $ticket->ID );
      $price = $product->get_price_html();
      $link = 'get_permalink() . '">Buy!';
      echo "

    • $ticket->name $price $link
    • ";
      }
      if ( 0 === $count )
      echo '

    • There are no tickets available for this event
    • ';
      echo '

    ';

    I hope this helps! Let me know if you have any other questions in the meantime!

    Thanks,

    Patricia

    Patricia
    Member

    Hi there,

    Thank you for reaching out to us!

    You can achieve what you want by simply replacing:

    $link = 'get_permalink() . '">Buy!';

    with:

    $link = 'get_permalink() . '">Buy!';

    You can also use the tribe-button class to get a similar result.

    I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Cheers,

    Patricia

    in reply to: Approvers of Community Events #1551551
    Patricia
    Member

    Hey Steve,

    Thank you for reaching out to us!

    In general, Events follow the same user roles and permissions as any other default post in WordPress. Please check the following article: it has useful information about roles and permissions:

    https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/

    With the Members plugin, you should be able to tweak the default user roles and achieve what you want.

    I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

    Cheers,

    Patricia

    in reply to: Do new users have to receive a confirmation email ? #1551528
    Patricia
    Member

    Hey Suzanne,

    Thank you for reaching out to us!

    Are you referring to the emails that users receive as soon as they create a new account in your site? If that’s the case, there’s a WordPress function that might help you to achieve what you want (completely disable the email notifications):

    wp_new_user_notification()

    Please let us know if that’s what you want: we can help you with the code if necessary.

    Thanks!

    Patricia

Viewing 15 posts - 1 through 15 (of 1,816 total)