event calendar pro

[Brantley Vogt]

Hi,

I tried to update my event calendar pro, but this is what I got.

how to fix this? kindly check the attached file

Thanks,

[Patricia]

Hey Brantley,

Thank you for reaching out to us!

I’m sorry to hear that you are having problems to update Events Calendar PRO! Let me help you to solve this.

The screenshot you attached is not very helpful, unfortunately: It looks like your site has a character encoding mismatch problem preventing you to see the error messages.

Could you please share your system info with us?

Also, I would recommend you to temporarily enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see after trying to update the plugin. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

Thanks!

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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