[Caroline]

Hi Kevin,

Thanks for getting in touch! Unfortunately, CSS styles such as page-break-before are sometimes stripped out by certain email application and webmail providers, such as Gmail. While I’m afraid that there isn’t any guaranteed way to force these styles to render across all platforms, we are currently developing a PDF ticket extension that will allow for PDF-based tickets as an option, effectively circumventing any rendering issues with users’ email clients. If this seems like something you might be interested in, I’d be glad to follow up with you once the extension is available to download so that you can try it on your site. Let me know what your thoughts are!

Thanks again, and please don’t hesitate to reach out if there’s anything else we can assist with!

[Caroline]

Hi Charles,

Thanks for getting in touch–happy to assist you here! To check in event attendees with a QR code, all you’ll need is an internet-connected device (such as a smartphone or tablet) with a QR code scanning app installed. Scanning the code with your application will redirect to a unique web URL that will automatically check in that attendee. Free QR code scanning apps are available for all major smart device operating systems, including iOS and Android, and can be found by searching “qr code” in your device’s app store.

I hope that helps to clarify the whole process a bit! Thanks again, and let me know if you should have any other questions! 🙂

[Caroline]

Hi Kevin,

Thanks for reaching out, and I’m so sorry for the trouble here! Unfortunately, we aren’t able to accept files of this type via our WordPress-based uploader. If you’d like to share code with us, would you please take a moment to paste your code into a text-sharing service such as Pastebin and share a link with us that way? You can mark your reply with the link as a private reply if you’d like to ensure that only our support team members will be able to see it.

Thank you!

[Caroline]

Hi Charles,

Thanks for taking the time to follow up! I believe that we may be able to provide a solution that will work just fine for your client in this case. Would you mind taking a moment to reach out to us via email to continue the conversation? Please use this link and select “Help accessing my account” from the drop-down menu to access the email form. We’ll follow up as soon as possible after receiving your message!

Thank you!

[Caroline]

Hi Marian,

Thanks for reaching out, and I’m so sorry for the trouble here! I’d be more than glad to take a closer look and see what we can do to get your events back on track here. 🙂

To make sure that we’re on the same page concerning what’s happening on your site, would you be willing to share a few extra screencaps that show your events on both the front and back end of your site? In particular, we’d like to see your configuration settings for all of your event series that are displaying incorrectly on the calendar, as well as specifics on how they should be displaying on your calendar. You can share this image as a private reply if you’d like to ensure that it’s not viewable by anyone outside of our support team!

Thanks, and let me know if you should have any other questions!

[Caroline]

Hi Lisa,

Thanks for taking the time to reach out, and I’m so sorry for the trouble here! I’d be more than glad to assist you with sorting out your recurring events here. 🙂

If any of your recurring events are showing incorrect data as in your second screenshot, you can easily remove this data and begin again–simply click the small “trash can” icon to the right of the Event Series heading.

From there, you can quickly recreate your event recurrence series by setting the start and end dates for the first event in the series above, then clicking the Schedule multiple events button to re-open the event series options. Our Knowledgebase article on recurring events is the best place to get a detailed rundown of how these options work with the new UI, but I’d be glad to answer any specific questions you might have as you’re setting your events up!

I hope that helps to get you started! Thanks again, and let me know if there’s anything else I can do to assist here!

[Caroline]

Hi Lauren,

Thanks for reaching out, and I’m sorry to hear that you’re having some issues with your Eventbrite imports here! I’d be more than glad to take a closer look and see what we can do to resolve things on your end. 🙂

First things first, would you mind taking a moment to run through a round of conflict testing on your site following these steps? Let us know if your image problems persist when attempting an event import during conflict testing!

Thanks, and we’ll see where we can go from there!

[Caroline]

Hi Timur,

Thanks so much for your interest in our plugins! Unfortunately, we don’t currently support user-specific calendars for showing ticket purchases as a built-in feature. I’m sorry to disappoint! 🙁 If you’re interested in having this functionality implemented along with Event Tickets Plus, I’d suggest reaching out to one of the listed third-party developers that works with our plugins–any one of them would be more than glad to discuss rates for implementing a custom solution that fits your needs!

I hope that helps! Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi Richard,

Wonderful–I’m so glad to hear it! 🙂 Since it looks like you’re all sorted by now, I’m going to go ahead and close this thread out to keep things moving along. Please don’t hesitate to follow up with a new thread if there’s anything else we can do to assist! Thanks again, and have a great weekend!

[Caroline]

Hi Prakash,

Thanks for following up! Split payments are most certainly supported with Community Tickets when using PayPal as a payment method. You can read more about how to set up split payments on your site on our Knowledgebase here!

I’m afraid that we don’t offer any demo or trial versions of our products at this time–rather than rely on restrictive methods such as feature-limited trial downloads, we’ve chosen to instead provide a full 30-day refund policy for all of our plugins. We invite you to deploy the full versions of our products on your site and test the complete range of features at your disposal! Should you encounter any issues, you’ll have ready access to our premium support services, and we’ll be glad to process a refund for any reason within your 30-day trial should you decide that our products aren’t right for you.

I hope that helps to answer your questions here! Thanks again, and please don’t hesitate to let me know if there’s anything else I can assist with!

[Caroline]

Hi Adrien,

Thanks so much for providing some more information here! So far I’m not able to replicate this issue with any type of import from the linked Facebook page, so I’d love to get some more details about your site setup, if you wouldn’t mind! Would you be willing to take a moment to share your system information with us? This Knowledgebase article provides instructions on how to obtain this info and share it securely with us–let us know if you should have any issues as you’re working through the steps!

Thank you!

[Caroline]

Hi Wayne,

Thanks for following up! Just to be sure, are you looking to adjust or reset the number showing for ticket sales on the event itself? If so, the steps in this forum thread (note: requires database access) may achieve what you’re looking to do!

If this isn’t helpful to you, let me know, and I’ll do my best to provide some other suggestions for where to turn next. 🙂

Thank you!

[Caroline]

Hi Sebastian,

Thanks for following up! Just to clarify, then, have you already tested your event submission functionality with Varnish Cache and WP Fastest Cache disabled and another caching plugin such as W3 Total Cache or WP Super Cache enabled? If not, could you please try this next and let us know what the result is? We’d like to confirm whether this problem will occur with any caching plugin on your site or just the specific configuration you have in place.

Thanks, and let us know what you’re able to find out!

[Caroline]

Hi Paul,

Thanks for reaching out–what an interesting potential use case for Event Tickets Plus! 🙂 Tickets created with Event Tickets Plus can be attached to any post, page, or custom post type, not just events, so I see no reason why this type of usage wouldn’t be possible. Tickets do not include an expiration date by default, but as the date of purchase is visible on the ticket, you’ll be able to quickly determine whether a ticket is valid before scanning it.

I hope that helps! Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi Jose,

Thanks for getting in touch–so sorry to hear that you’re having some difficulties with your scheduled imports in Event Aggregator! I’d be more than glad to take a closer look and see what I can do to assist here.

First things first, it looks as though you’re running some older versions of our plugins on your site. Would you mind taking a moment to go through your plugins and make sure that they are all updated to the latest available versions? Let us know if updating your plugins with us has any affect on your import jobs. If not, we’ll proceed with further troubleshooting from there. 🙂

Thank you!

[Author]

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