Image header not appearing in emailed tickets

[Kevin]

Hi
The image I have set up in my tickets has stopped appearing in the emailed tickets. It used to but has now stopped. As far as I know the alterations I have made to the template have not changed anything to do with the image. I get a little icon and this message where the image should be “The linked image cannot be displayed. The file may have been moved renamed or deleted”. I have attached the email.php file , at least I would but it says I cant upload files of this type?

[Caroline]

Hi Kevin,

Thanks for reaching out, and I’m so sorry for the trouble here! Unfortunately, we aren’t able to accept files of this type via our WordPress-based uploader. If you’d like to share code with us, would you please take a moment to paste your code into a text-sharing service such as Pastebin and share a link with us that way? You can mark your reply with the link as a private reply if you’d like to ensure that only our support team members will be able to see it.

Thank you!

[Kevin]

This reply is private.

[Kevin]

Any information yet? Need to get this sorted
Thanks

[Barry]

Hi Kevin,

It looks like you are using a staging site … is there an event URL containing a free ticket so I could make a test purchase and see what is returned to my mailbox?

That might provide us with a few insights (it doesn’t look like there is anything wrong with your email template override, best I can tell).

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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