[Caroline]

Hey there! That’s great news–thrilled to hear you’re considering a purchase with us! 🙂

I’m pleased to report that iCal Importer works great with both our free version of The Events Calendar and Events Calendar PRO, and it’s set up to import events from Google Calendar right out of the box. You can read more about how to import from Google Calendar on our Knowledgebase here! Of course, if you should encounter any issues, we’d be more than happy to assist you on our iCal Importer support forum.

I hope that helps! Please don’t hesitate to follow up with us if you should have any other questions!

[Caroline]

Hi there!

Glad to hear things are working well again on your end, and thanks so much for sharing more information! If you should come across any other issues in need of fixing (or if you’d like to help out other users who might be experiencing this same problem), I encourage you to check out our WordPress.org support forums–we’d be thrilled to have you on board with us there! 🙂

I’m going to go ahead and close this thread for now, but please don’t hesitate to follow up with us here for pre-sales or on WordPress.org for any other inquiries. Thanks again!

[Caroline]

Hi there!

Thanks for getting in touch–and sorry to hear you’re encountering some issues here! Unfortunately, we’re not equipped to take on support issues here in pre-sales, but we’d love to help you out over on our WordPress.org forums, if you wouldn’t mind posting a thread there? 🙂

https://wordpress.org/support/plugin/the-events-calendar

We hope to see you there! Thanks again!

[Caroline]

Hi there! Thanks for checking out our plugins–we’d be glad to help you out with these!

1. Our backend for creating tickets in Event Tickets Plus doesn’t have a field for additional fees implemented by default, I’m afraid. However, since tickets are stored in WordPress as individual WooCommerce products, you may have good results using WooCommerce’s default settings or a WooCommerce-compatible plugin to add additional fees to the ticket price at checkout! Note that we aren’t able to provide support for third-party plugins in cases such as this, but Event Tickets Plus interacts with WooCommerce in such a way that it’s uncommon for major issues to occur.
2. You can create tickets for a given event directly through the event editor–if you select “WooCommerce” as the ticket type next to “Sell using”, the ticket will automatically be generated as a WooCommerce product when you apply your changes. You can read more about creating tickets with Event Tickets Plus here.
3. If you’d like to grant multiple users the ability to generate their own events and sell tickets, I’d recommend taking a look at our Community Manager Bundle! This bundle includes Event Tickets Plus, Community Events, Community Tickets, and Filter Bar, all at a discounted price, so it’s a great value for this type of setup and easy to get up and running quickly.

I hope that helps to address your questions! Please don’t hesitate to follow up if there’s anything else we can help with–and thank you again! 🙂

[Caroline]

Hey there! It looks like someone from our support team has already addressed your thread on WordPress.org, so I’m going to go ahead and close this one for now. Please don’t hesitate to reach out to us on one of our support forums if you should have any other questions or concerns! 🙂

[Caroline]

Hi Sean,

No problem–we’d be happy to process a refund for your purchase of Community Events if you’d like to pick up the Community Manager Bundle instead. You can find our refund request form here:

https://theeventscalendar.com/knowledgebase/refund-policy/

Just fill it out with your order information and submit, and someone will be in touch to process that for you as soon as possible! 🙂 Thanks!

[Caroline]

Hi again,

Thanks for clarifying a bit on what you’re hoping to do here! Unfortunately, as Eventbrite Tickets needs to be associated with a specific Eventbrite account to function properly, it’s unable to facilitate the sale of tickets from multiple vendors. In this case, you might want to consider our Community Tickets plugin–this will allow you to have vendors create and sell tickets directly through your site, and our split payments feature will do the work of separating out commission to be paid to you! You can read more about how split payments work in Community Tickets here (near the bottom):

https://theeventscalendar.com/knowledgebase/configuring-community-tickets/

If this sounds like it might be a feasible solution for you, I’d encourage you to take a look at our Community Manager Bundle, which contains all of the plugins needed to deploy Community Tickets in one discounted package! We’d be happy to answer any questions you might have about it or any of our other products you’re considering. 🙂

I hope that helps! Thanks, and let us know if you should have any more questions!

[Caroline]

Hey there!

Thanks for stopping by and taking a look at our plugins! As it turns out, we do offer a Community Manager Bundle that might be a great fit for your needs–this bundle would include Community Events, Community Tickets, Event Tickets Plus, and Filter Bar, all at a discounted price compared to purchasing each license individually.

https://theeventscalendar.com/bundles/bundle-community-manager/

All of our typical license types are available with this bundle, so it’s a great way to save money purchasing all of the products you’d need for a specific project! I encourage you to take a look and see if it might fit the bill for you! 🙂

I hope that helps–and please don’t hesitate to follow up if you should have any other questions! Thanks again!

[Caroline]

Hi there!

Not a problem–we’ve got you covered! We offer a full 30-day return policy on all of our premium products, so we’d be happy to get you squared away as soon as possible. Please just fill out our refund request form linked below, and someone will be in touch right away.

https://theeventscalendar.com/knowledgebase/refund-policy/

Thank you! 🙂

[Caroline]

Hi there! Thanks for taking a look at our plugins–I’d be happy to help you out here!

At the moment, imports from XML files can be achieved in one of several ways. We do offer built-in support for importing events listed in CSV format; if you can convert your XML files into CSV file format and ensure that they match up with our required formatting, you may find it relatively straightforward to import your files this way! You can read more about our CSV Importer here:

https://theeventscalendar.com/knowledgebase/using-the-events-calendars-csv-importer/

The other option would be to employ the use of a third-party plugin for importing XML events into Events Calendar PRO. Unfortunately, we’re limited in our ability to provide support for any issues that should occur with third-party plugins, but many of our customers have employed third-party solutions to fill this gap with good results.

I hope that helps to answer your question! Thank you again, and please don’t hesitate to follow up if you should have any other concerns!

[Caroline]

Hi there!

Thanks for getting in touch, and sorry to hear you’re having some trouble here! Unfortunately, we’re not equipped to handle support issues for current users on our pre-sales forum–if you wouldn’t mind hopping over to our WordPress.org support forums with your question, one of our support staff there would be more than happy to take a look.

https://wordpress.org/support/plugin/the-events-calendar

I’d also encourage you to check out our Knowledgebase if you should have a moment to spare; we’ve got lots of great information there that might just help you to do some troubleshooting on your own! 🙂

I hope that helps! Thanks, and please let us know if there’s anything else we can do to assist!

[Caroline]

Hey! That’s awesome; I’m thrilled to hear it! 🙂 No need to worry about losing any settings in the upgrade process–you’ll be running the base Events Calendar plugin and PRO side-by-side, and all of your events and configuration tweaks will remain just as you had them prior to the upgrade. You can read more about how this works here:

https://theeventscalendar.com/knowledgebase/if-i-upgrade-to-events-calendar-pro-will-i-have-to-re-enter-my-events/

Our Knowledgebase is full of articles to help you get set up with PRO whenever you’re ready to upgrade; I recommend popping by if you should need any guidance as you get things rolling along. We’ll be here in the support forums if you should have any questions along the way!

Thanks again, and enjoy!

[Caroline]

Hi there!

Thanks for reaching out! Alas, I’m afraid we’re not fully equipped to handle current user support issues here in pre-sales–but our Themer’s Guide may be a great resource to get you started on the road! I encourage you to check it out–and if you should continue to run afoul of any issues, please consider popping by our WordPress.org support forums to pose any questions there! We’ve got support staff on hand to take on all manner of inquiries, and we’d love to help out. 🙂

https://wordpress.org/support/plugin/the-events-calendar

I hope that helps! Thanks again, and please feel free to follow up if there’s anything else we can do to assist!

[Caroline]

Hi there! Thanks for checking us out!

Great question! You may want to look into our Eventbrite Tickets plugin to see if it’s a good fit for what you’re looking to achieve–it sounds like its functionality might work great for your needs!

https://theeventscalendar.com/product/wordpress-eventbrite-tickets/

Our Knowledgebase articles for Eventbrite Tickets go into a bit more detail about the plugin’s features and functionality, and we’d be happy to answer any specific inquiries that should come to mind right here! 🙂

I hope that helps! Thanks again, and don’t hesitate to follow up if you should have any other questions!

[Caroline]

Hi there! Thanks so much for checking us out and considering our plugins–I’d love to help you out here! 🙂

I’m sorry to hear you’re having some issues with event-related pages on your theme! I’m afraid that we aren’t able to do detailed troubleshooting for technical problems here in pre-sales, but I’m confident that this quirk can be addressed. Have you taken a look recently at our Themer’s Guide to customizing plugin template files? You might find some helpful information there to get you started! Beyond that, I’d definitely encourage you to check out our WordPress.org support forums–we have support staff on hand there to address any concerns relating to our free product offerings, and you might even find some members of our user community willing and able to assist!

Regarding licensing on our paid offerings, premium features do not lapse after a license expires, and all of your site settings will be retained as usual. However, you’ll lose access to our dedicated support and product updates, so we can’t make any guarantees about how functionality might be impacted with future WordPress updates. You can read more about our licenses here:

https://theeventscalendar.com/knowledgebase/what-does-buying-a-license-get-me/

I hope that helps! Please don’t hesitate to follow up here or on WordPress.org if you should have any other questions–and thanks again!

[Author]

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