Hi there!
Thanks for getting in touch, and sorry to hear you’re having some trouble here! Unfortunately, we’re not equipped to handle support issues for current users on our pre-sales forum–if you wouldn’t mind hopping over to our WordPress.org support forums with your question, one of our support staff there would be more than happy to take a look.
https://wordpress.org/support/plugin/the-events-calendar
I’d also encourage you to check out our Knowledgebase if you should have a moment to spare; we’ve got lots of great information there that might just help you to do some troubleshooting on your own! 🙂
I hope that helps! Thanks, and please let us know if there’s anything else we can do to assist!