Hi there!
Thanks for reaching out! Alas, I’m afraid we’re not fully equipped to handle current user support issues here in pre-sales–but our Themer’s Guide may be a great resource to get you started on the road! I encourage you to check it out–and if you should continue to run afoul of any issues, please consider popping by our WordPress.org support forums to pose any questions there! We’ve got support staff on hand to take on all manner of inquiries, and we’d love to help out. 🙂
https://wordpress.org/support/plugin/the-events-calendar
I hope that helps! Thanks again, and please feel free to follow up if there’s anything else we can do to assist!