Hi there, and thanks for reaching out!
I’m so sorry to hear you’re having trouble with our plugins–we’d love to get you fixed up and back on the road ASAP. As this forum is dedicated exclusively to serving pre-sales inquiries, unfortunately we aren’t able to address technical support issues here, but we’d be thrilled to help out on our WordPress.org forums if you wouldn’t mind submitting a post there!
https://wordpress.org/support/plugin/the-events-calendar
We hope to see you there! 🙂 Thanks again for getting in touch!