Reconciling Failed Orders/Tickets Sold

[Wayne Kessler]

Hi, we’re having an issue where a customer put through several failed orders. Unfortunately, because of that, we’re getting a report that 36 tickets were sold for an event when, in fact, only 4 have been sold. I’ve read that we’re supposed to replenish the stock of the ticket through WooCommerce, which I’ve done. But I can’t get rid of tickets that it’s saying have been sold. The failed orders have all been removed from the system, but that didn’t seem to make any difference.

Is there a way that I can get the attendee info to match the actual number of tickets sold?

[Caroline]

Hi Wayne,

Thanks for reaching out! When using Event Tickets Plus with WooCommerce, you can choose which order statuses will generate attendee records or email tickets so that tickets aren’t sent before an order has cleared completely. This Knowledgebase article shows the options that are available and how to set them–hopefully changing this setting might be the fix you’re looking for going forward! 🙂

I hope that helps! Thanks, and let us know if you should have any other questions!

[Wayne Kessler]

Hi Caroline, thanks for the info! I’ve changed that setting around so that only certain orders get added to the attendee lists. But, for existing events that have problems, is there anything we can do to get an accurate representation of tickets sold?

[Caroline]

Hi Wayne,

Thanks for following up! Just to be sure, are you looking to adjust or reset the number showing for ticket sales on the event itself? If so, the steps in this forum thread (note: requires database access) may achieve what you’re looking to do!

If this isn’t helpful to you, let me know, and I’ll do my best to provide some other suggestions for where to turn next. 🙂

Thank you!

[Wayne Kessler]

Thanks, Caroline! I believe this is what needs done. I’ll give it a shot!

[Caroline]

Hi Wayne,

You’re very welcome! 🙂 Let us know how it goes–if you should continue to have problems after running through the steps provided, we’ll be more than glad to reevaluate and see what else we can try. Best of luck!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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