Can a license we purchased be moved into someone else’s name?

[stratweb]

We purchased two plugins on behalf of a customer whose site we are building. Now, for some reason, they are convinced that they need access to our account. Since it is a company account, we don’t want to give them our login. Is there some way to move those two plugins and license keys into an account in their name?

The two plugins are licensed to stockyardlive.com.

[Courtney]

Hi Charles

If you wish to completely transfer your account with us to them, including all plugins/support, you can go to My Account and edit your account’s details to be the new owner’s details (name, email address, etc), or you can have them purchase their own license.

If you want to consider going that route, please email us at support @ the events calendar.com from the account you purchased through and provide details about your client so we can thoroughly research this and handle it privately via email.

Thanks,
Courtney 🙂

[stratweb]

Courtney,

That is not at all what I asked. Please read again and answer the question I asked.

[Courtney]

Sorry Charles,

Those are the only options we have available. I’d suggest the client purchase their own license in this case.

Thanks,
Courtney

[stratweb]

That is the problem. They gave us the money and we purchased it with our company account like we usually do. They are not going to purchase it again.

Can you please ask someone else about this. I see no reason why this can’t be done. Maybe your supervisor can make it happen?

[Caroline]

Hi Charles,

Thanks for taking the time to follow up! I believe that we may be able to provide a solution that will work just fine for your client in this case. Would you mind taking a moment to reach out to us via email to continue the conversation? Please use this link and select “Help accessing my account” from the drop-down menu to access the email form. We’ll follow up as soon as possible after receiving your message!

Thank you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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