[Jennifer]

Thanks for sending that info Sara! We’ll take a look and let you know what we find.

We will not use any of the data you sent – as soon as we are done testing, everything will be deleted on our end.

I’ll get back to you as soon as I have an update!

[Jennifer]

Hi Albert,

There are certain cases where some users might not want refunded orders to increase the stock automatically, which is why it doesn’t work this way be default, but I can definitely see how having this as an option would be a great feature to add. We like to have requests like this submitted in our Feature Ideas Forum so that other users can add their support and comments to them, allowing us to prioritize highly requested features and provide updates to all users regarding progress on those features.

For the other issues, we’ll be happy to help you out with them if you can open up a new thread! This allows us to keep things organized and provide you with personalized support, and you can also share your system info with us, which helps save time in troubleshooting. You can click “report the same issue and get support” at the bottom of this thread to create a new thread that links back to this one.

Thanks!

[Jennifer]

I’m sorry that it’s still not working – it looks like you entered the code correctly. It could be that there is something else on your site conflicting with the code; you can check for this by running through the steps outlined here. If you do find a conflict, please let me know, and I’ll be happy to see if I can point you in the right direction! Make sure to have WP_DEBUG enabled while testing and copy/paste any errors that you see into your reply.

Also, if you haven’t done so already, be sure to check your junk folder to see if the email landed there!

[Jennifer]

Hi John,

Thanks for clarifying. Venues and events are custom post types, so I would recommend checking within the settings of the Display Avatars plugin to see if you can exclude certain post types. If you aren’t able to find this in the settings, there might be a hook that you can use within that plugin to add some code to exclude these post types. As I mentioned before, we are limited in the amount of support that we can provide for integrations or custom coding, but if you do find some hooks that you can use and get stuck with the code, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Michael,

There isn’t an out-of-the-box way to change the cost field to display this way, but you could use the custom fields that come with Events Calendar Pro to include this additional information.

Otherwise, you would need to do a customization. I’m sorry I don’t have a better solution for you, but please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Flo,

If you’re having a difficult time getting things set up, the following articles might be helpful:

New User Primer: The Events Calendar and Events Calendar Pro

New User Primer: Event Tickets and Event Tickets Plus

Settings Overview: Event Tickets and Event Tickets Plus

Managing Your Orders and Attendees

If there is anything else that I can help you with, please don’t hesitate to reach out. I’ll be happy to help you work through things!

Thanks,

Jennifer

[Jennifer]

Hi Don,

I just checked on our internal ticket for this. It looks like the fix has been developed and <i>should </i>go out in the next release, but I cannot make any guarantees here and don’t have an ETA yet on the next release, although it will likely be in the next two weeks.

Regarding splitting your events page, there really isn’t a way to split the default page, but the category pages that are created automatically might be an option.

[Jennifer]

Hi Albert,

I’m sorry that you’re running into issues with the attendee count. Regarding changing the way the stock adjusts automatically, I definitely understand where you’re coming from here. Would you be able to post this as a feature request over in our Feature Ideas Forum? This is what we use to gauge user interest in new features and help guide future development efforts.

For the second issue with duplicate attendees, can you please open up a new thread so that we can assist you with this? Please make sure to share your full system info with us.

Sara, could you send us a database dump along with some of the events and order numbers where attendees are missing so that we can look more closely at this?

[Jennifer]

Hi Otto,

Thanks for reaching out!

With the free version that comes with Avada (The Events Calendar), you can import events via CSV files. If you would like to import from other sources (Google, iCalendar, Meetup, Eventbrite, ics files), then you would need Event Aggregator.

Once you import, you can ignore events and hide them from your calendar. If you would like to hide specific elements of an imported event on your site, then you could import the event as a draft, delete this info from the event, and then publish the event.

If you use the iCalendar link, then you can schedule imports to run whenever you would like (up to 100 per day with the Personal license), but since the CSV/ICS files need to be uploaded to your site, you would only be able to do manual imports with those sources.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Aggregator for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

I think the easiest way would be to add a class/ID to the wrapper for the section you’d like to remove the link from, then you could target that particular link this way:

.my-class .tribe-events-widget-link

Can you give this a try and let me know if it works for you?

Thanks,

Jennifer

[Jennifer]

Hi Flo,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out.

I tried to take a look at the page you linked to, but the page is not loading at all. Are you using the tribe_events shortcode on this page? Can you share your full system info with me?

Thanks,

Jennifer

[Jennifer]

Hi Michael,

Thanks for reaching out! In order to post in the support forums, users need to be logged into the account holding the license. There is not currently a way to add an additional email address/user to an account. If they would like to be able to login and post on their own, they would need to have their own license and account (or you could alternatively give them access to your account).

I’m sorry I don’t have a better answer for you here, but please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi John,

I’m sorry that you’re running into this issue. Just to clarify, are you trying to integrate a third-party plugin (I see a “Display Avatars” plugin on your site) with events? If so, are you trying to add images to the venues/organizers on the event detail page? Are you only seeing that HTML in the link when this plugin is active?

We are limited in the amount of support that we can provide for integrations, but if you can clarify what you are looking for, I’ll be happy to see if I can point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Klemen,

Thanks for checking out our plugins!

-can i choose an event for which i can purchase ticket?

Both Event Tickets (free) and Event Tickets Plus ($89) will let you sell tickets on your site. With Event Tickets, you can sell tickets by integrating directly with PayPal, and Event Tickets Plus will let you sell tickets through either WooCommerce or Easy Digital Downloads.<span class=”Apple-converted-space”> </span>

-can i buy multiple tickets at once?

You can buy multiple tickets at once. If you are using WooCommerce/Easy Digital Downloads, you can also purchase other products that you might have on your site in the same transaction – tickets will essentially be products in those platforms.

-when i buy ticket do i receive it on my email?

Yes. When a user purchases a ticket, they will receive it via email.

-can i add multiple logos to the ticket?

You can add one ticket image to an event/post with tickets. This image will be used for all tickets associated with that event. If you wanted to add additional images to the ticket template, you could do so via a template override.

-can i add different text on the ticket?

Each ticket will have its own title, and you can also add a description for each ticket.

-is there a code (QR,…) on a ticket?

– can we scan the code (QR,…) on the ticket?

Event Tickets Plus does add a QR code to tickets that you can scan to check in attendees on event day.

-is it possible to buy ticket with: mastercard, paypal or bank transfer methods?

If you use Event Tickets and sell tickets directly through PayPal, users would be able to pay with their PayPal account or the credit cards that PayPal accepts (Visa, Mastercard, Amex, and Discover). If you use WooCommerce/EDD, each of those platforms has many different payment gateways that it supports:

https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways

https://docs.easydigitaldownloads.com/article/861-payment-gateways

-can we sell tickets at different selling points (shops, restaurants…)?

Event Tickets and Event Tickets Plus allow you to sell tickets through your website, but if you would like to sell them elsewhere, you would need to add the attendees (essentially recreate the order) on your site to generate tickets and add ticket purchasers to the attendee list on your site.

-can we limit user access on the wordpress, so that one can only sell tickets and print them, but they cannot change anything on website?

You can choose to require users to login to submit events, but you do not have to – if you do not enable this setting, then anyone who comes to your site will be able to purchase tickets.

If you want users to create and sell tickets on your site, then you would need Community Events, Community Tickets, Event Tickets Plus, and WooCommerce.<span class=”Apple-converted-space”> </span>

– can we sell and print tickets, so on one A4 size paper there are 3-4 tickets printed?

– what are the dimensions of the tickets when printed (length, width)?

There is not a default method of printing tickets, but you can use the free PDF tickets extension to create PDF copies of tickets that are easy to print.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus or any of our premium plugins for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

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