Attendee Receipt With QR Code Email, Icon On Venue Map

[marketinginov8]

Hi Admin

I hope you are well.
1. Please advise whether I can email the order receipt with the QR code to both the attendee and myself/admin?
2. How can I resize the icon on the venue’s map?

[Jennifer]

Hello,

You can copy an admin on the ticket email by adding this snippet to the functions.php file of your child theme – note that you will need to replace the example emails in the snippet with your email address.

Regarding the map, you might need to add some CSS…I would first recommend adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme. We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction! Please make sure to send me a direct link to an event with a map so that I can take a look.

Thanks,

Jennifer

[marketinginov8]

Hello Jennifer,

I hope you are good today.

The snippet that you sent me was added on to the child theme, but no luck…
The ticket email is sent to the logged user only.

Attached is the snippet used.

[Jennifer]

Hello,

Just to verify, are you using WooCommerce to sell tickets? If not, which ecommerce platform are you using? Can you also share your full system info with me?

Thanks,

Jennifer

[marketinginov8]

Hey,

Yes, I am using WooCommerce.
And yes I can share my system info automatically with you.

[Jennifer]

Thanks for sending that info. I tested out the snippet on my end, and it was working for me. Can you try updating everything to the current versions:

Event Tickets: 4.7.6

Event Tickets Plus: 4.7.6

We are limited in the amount of support that we can provide for customizations, but if it’s still not working after the update, please let me know – I’ll be happy to try to point you in the right direction!

[marketinginov8]

I have updated both the plugins to the latest updates.
Still no luck.

See the below snippets and please advise if everything is in order.

[Jennifer]

I’m sorry that it’s still not working – it looks like you entered the code correctly. It could be that there is something else on your site conflicting with the code; you can check for this by running through the steps outlined here. If you do find a conflict, please let me know, and I’ll be happy to see if I can point you in the right direction! Make sure to have WP_DEBUG enabled while testing and copy/paste any errors that you see into your reply.

Also, if you haven’t done so already, be sure to check your junk folder to see if the email landed there!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts