[Jennifer]

Hi Virgilio,

Thanks for checking out our plugins!

The event itself is not a WooCommerce product (it is just a WordPress custom post type), but the tickets that you can add to events are essentially WooCommerce simple products.

Our free plugin The Events Calendar comes with Month, List, and Day view, and you get three additional views with the premium version – Events Calendar Pro – Map, Week, and Photo view. You can see demos of all of these over on wpshindig.com (you can click through all 6 views under “VIEW AS” in the bar above the calendar).

Photo view is basically a grid layout – you can see a demo here. Events Calendar Pro also comes with shortcodes, which would allow you to display your events in photo view on the front page of your site.

There are some other options to change colors and also the degree to which the events pages inherit from your theme. I would recommend installing the free version (The Events Calendar) on a test site and checking out these options (you can adjust colors for the calendar under Appearance > Customize > The Events Calendar, and there are some page template settings under Events > Settings > Display).

We do offer full refunds within 30 days of purchase if you’re not satisfied with the products, so feel free to give Pro a test run as well! If you have any other questions, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi Sean,

Thanks for reaching out! It’s great to hear that you’re liking the plugin so far! Unfortunately the screenshots didn’t come through…could you try attaching them again?

We are a bit limited in the amount of support that we can provide for customizations, but if you could send me a copy of the template you’re trying to use, I’ll be happy to take a look and see what I can recommend! Is this occurring on all events pages, or only certain ones? If you have a testing site set up and could send me a link to a page where the custom template is working and an events page where it isn’t working, that would be helpful as well.

Thanks,

Jennifer

[Jennifer]

Hi Pablo,

Thanks for reaching out! The [tribe_events] shortcode is actually a feature of Events Calendar Pro, so you would need to have that installed and activated on your site in order to use the shortcode. I’m sorry for any confusion there!

We do offer full refunds within 30 days of purchase if you’re not satisfied with the products, so feel free to give Pro a test run! If you have any other questions, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi Chris,

Thanks for checking out our plugins!

We do indeed have a pro version of Event Tickets. Event Tickets Plus will let you add custom fields to collect additional information from attendees (for RSVPs and paid tickets) when they register for an event.

Limiting the number of RSVPs by user is not something that is currently available out of the box, but it can be done with a customization. We are limited in the amount of support we can provide for customizations, but there are some snippets out there that you could use as a starting point (like this one or one of these) if you’d like to make this change.

Another option would be to use a WooCommerce ticket instead of an RSVP and set the price to “0”, which would allow you to take advantage of some WooCommerce features and extensions. For example, this third-party plugin called WooCommerce Max Quantity or the Min/Max Quantities premium extension from WooCommerce might help you out here.

We do offer full refunds within 30 days of purchase if you’re not satisfied with the products, so please feel free to give ET+ a test run! If you have any other questions, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi Christoph,

Thanks for reaching out! I’m sorry to hear you’re getting a 404 error, but I’ll be happy to help you figure out what’s going on.

The first step here would be to test for conflicts with your theme and other plugins (if you haven’t done so already). If you prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing.

Could you please send me a screenshot (or preferably a link) to the page that is giving you the error? I took a look at some of the events pages on your site, but they all seemed to be working correctly on my end. If you could also provide some more information on the circumstances when you get the error or steps that I can follow to try to reproduce it, that would be helpful too!

Thanks,

Jennifer

[Jennifer]

Hi Freddy,

I’m sorry the download isn’t working for you, but I’ll be happy to help you get it figured out!

Occasionally, some users may need to download the plugins manually. Can you try doing this by following these instructions?

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Hi Tom,

Thanks for reaching out, and I’m sorry you’re running into issues with your renewal!

I checked your licenses and everything looks alright on this end. Can you tell me where you are having trouble logging in? If you’re getting any errors or messages, can you please send me a screenshot or copy/paste them here?

Thanks,

Jennifer

[Jennifer]

Hi Vallis,

Thanks for reaching out!

First, I want to point out that themes can have a major impact on how the calendar and events pages are displayed. You can make some adjustments to how much the theme impacts these pages in the settings by going to Events > Settings > Display and changing the Default stylesheet used for events templates and Events template settings, and there are also some styling options under Appearance > Customize > The Events Calendar.

In the Themeforest example you sent, it looks like they are using an entirely different events plugin from The Events Calendar. In the first example, the theme appears to be heavily influencing the way the events pages are displayed. I know there are some themes out there that actually come with a whole new set of styles for our calendar.

I would recommend taking a look at the following articles:

Basic Font and Color Changes with CSS

Stylesheets and Page Templates

If you would like to make some more in-depth changes such as layout or adding/removing elements, then our themer’s guide is the place to start.

Please note that per our forum guidelines, we are limited in the amount of support that we can provide for customizations and styling changes. I unfortunately don’t have any CSS I can give you to make your calendar look exactly like the examples. However, if there is something more specific you are having a hard time changing, please let me know and I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Fern,

Thanks for reaching out!

It sounds like you may have done a customization, as adding passwords to tickets is not currently a feature that comes with Event Tickets Plus by default. Per our forum guidelines, we are limited in the amount of support that we can provide for customizations, but if you can send me the code you used for the customization, I’ll be happy to take a look and see if I can point you in the right direction!

Could you please also share your system information with me?

Thanks,

Jennifer

[Jennifer]

Hi Jonathon,

Thanks for sending the link and snippet! Unfortunately your system information didn’t come through – could you try copying/pasting it into a private reply?

I did some testing, and the snippet is working on my end (see screenshot). It moves the Eventbrite ticket box above the event details box (by default it sits right below that box). If you would like it to be closer to the top (above the description), try replacing

add_action( ‘tribe_events_single_event_before_the_meta’, $display_tickets );

with

add_action( 'tribe_events_single_event_before_the_content', $display_tickets );

If that still isn’t working for you, could you please send me a screenshot/link to an event on your site with Eventbrite tickets?

Thanks,

Jennifer

[Jennifer]

Hi Russel,

Unfortunately this is not a feature that is available out of the box. I suppose one possible way to achieve this would be to set up a members-only calendar (see this article for more information), and then include events with a certain category. Once you want to open the event up to everyone, you could remove the category so that everyone could see it and purchase tickets. Of course, this would be aimed at people who have accounts and are logged in; targeting only users who have made purchases before would require a customization.

Another method would be to handle this on the WooCommerce side (since tickets are essentially WooCommerce products). I did a little bit of research and found the following resources:

Product Password Protector Plugin for WooCommerce (I have not tested this out)

Creating a Members-Only WooCommerce Store

Finally, this could be done with a code customization to the plugin – If you’d like to give it a shot, our themer’s guide is the place to start. We also have a list of recommended developers if you’d like to get help with the code. I would recommend taking a look at this article on admin roles and permissions as they relate to events.

I would also recommend posting this as a request over in our Feature Ideas Forum, which is what we use to gauge user interest in new features and help guide future development efforts.

I’m sorry I don’t have a more straightforward answer for you here, but I hope this helps! If you have any questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Retief,

Thanks for reaching out! Could you provide a little bit more information on what you are looking for (and how you would like to change it)? I’m not sure what you are referring to when you say you want to change the “Step”. If you could send me a screenshot, I’ll be happy to point you to the right directions in the code!

Thanks,

Jennifer

[Jennifer]

Perfect!

Nick, just let me know if there is anything else I can help you with!

Thanks,

Jennifer

[Jennifer]

Hi Sid,

Great question!

If the users posting events set themselves as the organizer, there will be a page listing all of the events for that organizer by default (this guide has some more information). However, customizing this page for each organizer would require a but of a customization to the plugin, as all of the organizer pages use the same page template.

Since the checkout process is handled by WooCommerce/Easy Digital Downloads, changing the appearance of the cart would need to be done from those platforms (although I am not aware of a way to brand it – based on the tickets in the cart – using the default features of either platform). One thing to note is that the cart/checkout pages apply to the whole site, and if you are using WooCommerce and have other products besides tickets on your site, the products and tickets will all wind up in the same cart. Another thing to consider in attempting to set up custom organizer checkout pages/processes would be how to handle tickets being added to the cart for multiple organizers at one time.

I hope that helps clear things up, but if you have any further questions, please feel free to open up a new thread!

Thanks,

Jennifer

[Jennifer]

Hi Brian,

I’m sorry the maintenance release didn’t help! I’ll go ahead and close this thread out, and we’ll follow up with you over in the new one.

Thanks,

Jennifer

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