Ticket Protected with Password

[Fern Alcalá]

Hi!

I have a ticket protected with a password, but when I try to buy it, I don’t find the case to write the password and also its not protected 🙁

Can you help me, please?

[Jennifer]

Hi Fern,

Thanks for reaching out!

It sounds like you may have done a customization, as adding passwords to tickets is not currently a feature that comes with Event Tickets Plus by default. Per our forum guidelines, we are limited in the amount of support that we can provide for customizations, but if you can send me the code you used for the customization, I’ll be happy to take a look and see if I can point you in the right direction!

Could you please also share your system information with me?

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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