Help Desk

Moving the Eventbrite Tickets box

  • Posts: 3 Topics: 1
    | Permalink

    I added the snippet per the directions and the tickets box is still showing up at the bottom of the page.

    Any idea what I am doing wrong?

    https://bostonwineschool.com/event/

    Thank you! Jonathon

    Posts: 2211
    | Permalink

    Hi Jonathan,

    Thanks for reaching out!

    Can you please send me a copy of the snippet you are using or a link to where you got it from? If you could share your system information with me, that would be helpful as well.

    Thanks,

    Jennifer

    Posts: 3 Topics: 1
    | Permalink

    Thank you! Just automatically shared system info with you.

    Here is where I got this snippet: https://theeventscalendar.com/knowledgebase/moving-the-eventbrite-tickets-box/

    add_action( ‘init’, ‘move_eb_ticket_form’ );

    function move_eb_ticket_form() {
    $display_tickets = array( tribe( ‘eventbrite.main’ ), ‘print_ticket_form’ );
    remove_action( ‘tribe_events_single_event_after_the_meta’, $display_tickets, 9 );
    add_action( ‘tribe_events_single_event_before_the_meta’, $display_tickets );
    }

    I copied it into the top of the functions.php file but ticket box is still at the bottom of the page.

    Thanks again! Jonathon

    Posts: 2211
    | Permalink

    Hi Jonathon,

    Thanks for sending the link and snippet! Unfortunately your system information didn’t come through – could you try copying/pasting it into a private reply?

    I did some testing, and the snippet is working on my end (see screenshot). It moves the Eventbrite ticket box above the event details box (by default it sits right below that box). If you would like it to be closer to the top (above the description), try replacing

    add_action( ‘tribe_events_single_event_before_the_meta’, $display_tickets );

    with

    add_action( 'tribe_events_single_event_before_the_content', $display_tickets );

    If that still isn’t working for you, could you please send me a screenshot/link to an event on your site with Eventbrite tickets?

    Thanks,

    Jennifer

    Posts: 3 Topics: 1
    | Permalink

    Thank you, FYI I also installed Eventbrite Tickets Extension: Additional Options.

    When I import with The Events Calendar, the ticket box moves to the top of the page.

    When I import with WP Event Aggregator, the ticket box stays at the bottom of the page.

    https://bostonwineschool.com/event/ on September 20 I imported twice: top listing with Calendar and bottom listing with Aggregator.

    Thanks again!

    Posts: 3 Topics: 1
    | Permalink

    Here is my system information:

    HOME URL
    http://bostonwineschool.com
    SITE URL
    http://bostonwineschool.com
    SITE LANGUAGE
    English
    CHARACTER SET
    UTF-8
    NAME
    bostonwineschool
    EMAIL
    jalsop@bostonwineschool.com
    INSTALL KEYS
    tribe-eventbrite = ae90################################2e08
    WORDPRESS VERSION
    4.8.1
    PHP VERSION
    5.6.31
    PHP
    max_execution_time = 30
    memory_limit = 256M
    upload_max_filesize = 4M
    post_max_size = 8M
    display_errors =
    log_errors =
    SERVER
    Apache
    SAPI
    apache2handler
    PLUGINS
    Contact Form 7 version 4.9 by Takayuki Miyoshi(https://ideasilo.wordpress.com/)
    Disable Comments version 1.7 by Samir Shah(http://www.rayofsolaris.net/)
    FareHarbor Reservation Calendars version 3.4 by FareHarbor(https://fareharbor.com)
    Google Analytics for WordPress by MonsterInsights version 6.2.3 by MonsterInsights(https://www.monsterinsights.com/)
    Insert Headers and Footers version 1.4.2 by WPBeginner(http://www.wpbeginner.com/)
    Shortcode Widget version 1.5.1 by Gagan Deep Singh(https://gagan0123.com)
    Simple Page Sidebars version 1.2.0 by Cedaro(http://www.cedaro.com/?utm_source=wordpress-plugin&utm_medium=link&utm_content=simple-page-sidebars-author-uri&utm_campaign=plugins)
    The Events Calendar: Eventbrite Tickets version 4.4.7.1 by Modern Tribe, Inc.(http://m.tri.be/27)
    The Events Calendar version 4.5.12.2 by Modern Tribe, Inc.(http://m.tri.be/1x)
    Eventbrite Tickets Extension: Additional Options version 1.0.0 by Modern Tribe, Inc.(http://m.tri.be/1971)
    WP Event Aggregator Pro version 1.3.0 by Xylus Themes(http://xylusthemes.com)
    WP Super Cache version 1.5.5 by Automattic(https://automattic.com/)
    NETWORK PLUGINS

    MU PLUGINS

    THEME
    Twenty Seventeen
    MULTISITE

    SETTINGS
    schema-version = 4.5.12.2
    recurring_events_are_hidden = hidden
    previous_ecp_versions =
    Array
    (
    [0] => 0
    [1] => 4.5.11
    [2] => 4.5.12.1
    )
    latest_ecp_version = 4.5.12.2
    last-update-message-the-events-calendar = 4.5.12.2
    earliest_date = 2017-09-20 18:30:00
    earliest_date_markers =
    Array
    (
    [0] => 8449
    [1] => 8570
    [2] => 8624
    [3] => 8688
    [4] => 8780
    [5] => 8871
    [6] => 8940
    [7] => 8944
    [8] => 8948
    [9] => 8952
    [10] => 9026
    [11] => 9093
    [12] => 9161
    [13] => 9168
    [14] => 9175
    )
    latest_date = 2017-09-20 20:30:00
    latest_date_markers =
    Array
    (
    [0] => 8449
    [1] => 8570
    [2] => 8624
    [3] => 8688
    [4] => 8780
    [5] => 8871
    [6] => 8940
    [7] => 8944
    [8] => 8948
    [9] => 8952
    [10] => 9026
    [11] => 9093
    [12] => 9161
    [13] => 9168
    [14] => 9175
    )
    donate-link =
    postsPerPage = 10
    liveFiltersUpdate = 1
    showComments =
    showEventsInMainLoop =
    eventsSlug = event
    singleEventSlug = event
    multiDayCutoff = 00:00
    defaultCurrencySymbol = $
    reverseCurrencyPosition =
    embedGoogleMaps = 1
    embedGoogleMapsZoom = 10
    debugEvents =
    tribe_events_timezone_mode = event
    tribe_events_timezones_show_zone =
    stylesheetOption = tribe
    tribeEventsTemplate = default
    tribeEnableViews =
    Array
    (
    [0] => list
    [1] => month
    )
    viewOption = month
    tribeDisableTribeBar =
    monthEventAmount = 3
    enable_month_view_cache = 1
    dateWithYearFormat = F j, Y
    dateWithoutYearFormat = F j
    monthAndYearFormat = F Y
    dateTimeSeparator = @
    timeRangeSeparator = –
    datepickerFormat = 0
    tribeEventsBeforeHTML =
    tribeEventsAfterHTML =
    google_maps_js_api_key = AIzaSyB184FrNF5V2kZ0_cZHXEGmbJzyagWoL2Q
    eventbrite-app_key = GTEWILRU32BS7YV6FH
    eventbrite-client_secret = BH6MOJMR5HZDQDCKY27U3CKTASOC2FQY7GZAUGPJI2S4FARFII
    eventbrite-auth_code = 7BP5K4YL2PSKOPBMXZCJ
    eventbrite-token = UPXYVMYFSSQ53NIJT2QW
    eventbrite-user_id = 5186280603
    tribe_ext_eventbrite_opts_content_before =
    tribe_ext_eventbrite_opts_content_after =
    tribe_ext_eventbrite_opts_iframe_px = 500
    tribe_ext_eventbrite_opts_locale = en_US
    tribe_ext_eventbrite_opts_ticket_single_location = tribe_events_single_event_before_the_content
    tribe_ext_eventbrite_opts_show_tickets_private_events =
    tribe_aggregator_default_update_authority = overwrite
    tribe_aggregator_default_csv_post_status =
    tribe_aggregator_default_csv_category =
    tribe_aggregator_disable =
    WP TIMEZONE
    Unknown or not set
    WP GMT OFFSET
    -4
    SERVER TIMEZONE
    UTC
    WP DATE FORMAT
    F j, Y
    WP TIME FORMAT
    g:i a
    WEEK STARTS ON

    COMMON LIBRARY DIR
    /usr/www/users/jalsop/bws/wp-content/plugins/the-events-calendar/common/src/Tribe
    COMMON LIBRARY VERSION
    4.5.12

    Posts: 2211
    | Permalink

    Hi Jonathon,

    Thanks for sending the link and system info! It sounds like you’ve got it working except when importing with WP Event Aggregator? I do want to note that WP Event Aggregator is a third-party plugin, so we are limited in the amount of support that we can provide for issues related to that plugin. However, from what I can tell, this plugin creates events normally within our calendar, so they should function the same way as your other events.

    I see you are using WP Super Cache…can you try clearing the cache from within the plugin and see if that makes a difference?

    Thanks,

    Jennifer

    Posts: 4
    | Permalink

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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