[Jennifer]

Hi Maxime,

I’m sorry to hear you’re running into this issue, but I’d be happy to help you get it figured out!

I took a look at your site, and it looks like this is only happening on this one event. Could you please send me a screenshot of the event edit screen (event details section) and one of the ticket edit section for that event?

Thanks,

Jennifer

[Jennifer]

Hi Benjamin,

Thanks for reaching out! I’m sorry for the delayed response, but please note that we typically only have support available during the week. We are also limited in the amount of support that we can provide for extensions (they technically are not supported), but I’ll be happy to see what I can recommend here.

I have not seen any other users reporting this issue with this extension (and am not able to recreate it on my end), so I would first recommend testing for conflicts with your theme and other plugins. Could you also elaborate a little bit on what you mean by a “certain selection”? It sounds like this is only happening when trying to edit the information of certain tickets, is that correct? If so, is there anything that you can see that these tickets have in common?

Finally, just to make sure, can you please verify that you are using the most current version of that extension?

Thanks,

Jennifer

[Jennifer]

Hi Karen,

Thanks for reaching out! Could you please clarify what you mean by events that have been hidden or ignored? If you have a clean-up running where old events are being deleted, then this should include events even if you are not displaying them on the front end of the site. However, if you could provide some more details, I can give you a more exact answer!

Thanks,

Jennifer

[Jennifer]

Hi Jodi!

First, I want to apologize for the late reply here…it looks like this thread slipped through the cracks. So sorry about that!

I did follow up with one of our developers, and here are his recommendations:

• Delete all past revisions (if you’re alright with doing this) – a plugin like this one can help you do this.
• He recommended that you check with your host to see if they have mysql server logs, particularly slow query logs. If so, would you be able to send us a copy? It would be great if you could get this set up with your host, let them run for a bit with Pro active, and then send us the output.

Let me know what you’re able to find out and if deleting the revisions helps at all!

Thanks,

Jennifer

[Jennifer]

Hi Ole,

I’m sorry to hear you’re running into this issue! Could you please send me a link to the page so that I can do some testing on my end? If you haven’t done so already, please also try testing for conflicts with your theme and other plugins, and let me know if you find any conflicts.

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Mark,

To create a pop-up, you’ll need to add some JavaScript that will display these events or a link to a page that displays the events…to pull in a custom list of events, I would recommend taking a look at the tribe_get_events function. This list of functions should also be helpful.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck along the way, we’ll be happy to point you in the right direction! If you’d like to have someone do the code for you, we do have a list of recommended developers that you could contact.

Let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Rene,

I just noticed that you are using the Enfold theme, which actually has it’s own styling for our plugins and overrides some plugin features. Sorry I didn’t notice that before!

You can change this by adding some code to the functions.php file of your child theme – please see this post from Enfold’s authors for more information.

Let me know if that makes a difference!

Thanks,

Jennifer

[Jennifer]

Hi Tamara,

Thanks for letting us know about this! We are limited in the amount of support that we can provide for customizations, but I will take a look and see if we can modify that extension to return the correct count…just to clarify, is this the code that you are referring to?

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for following up! I took another look at the Venues dropdown, and it looks like the font color is coming from the theme (see screenshot). Were you able to get any better styling by changing the settings under Events > Settings > Display ?

There is actually a GUI for changing the colors under Appearance > Customize > The Events Calendar (sorry, I thought I had mentioned that before!). Can you try adjusting the colors there as well?

If all else fails, you can add the following CSS to change the font color in the dropdowns:

#tribe_events_filters_wrapper .tribe-events-filter-group label {
color: #000000;
}

Typically, the GUI and/or adjusting the templates settings under Display will work to get the calendar styles integrated well with the theme, but sometimes it might be necessary to adjust the CSS to get the calendar to match the theme.

I hope this helps – please let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Hi Chip,

Thanks for sending those links! I took a look at both pages, and I was able to get the divider to show up by adding the following CSS:

.tribe-events-calendar div[id*=tribe-events-event-] {
border-bottom: 1px solid #e0e0e0;
}

You can add this to the Additional CSS section under Appearance > Customize (if you have one) or to the style.css file of your child theme.

The styling may be a bit different because one calendar is shown on a regular page, and the other is actually an events page. You can try adjusting the first two settings under Events > Settings > Display, which have an effect on how much your events pages inherit styling from your theme. I’d also recommend taking a look at the following articles:

Stylesheets and Page Templates

The Events Calendar Category Colors

Basic Font and Color Changes with CSS

I hope that helps, and please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Chip,

Thanks for reaching out! You can create an event that starts on that Monday and ends Friday, which will show up on every day of that week in the month and week views. They will show up the same way that individual events do, meaning that they will not take up one continuous “block” on the calendar. We are currently working on allowing the single event to “span” the days instead – I would recommend casting your vote for this feature in our Feature Ideas Forum, which helps us in prioritizing development for new features and lets you stay up to date as we make process on this request.

You could also add a banner or notification by customizing the templates for the view you want it to appear on. Our themer’s guide has some more information on customizing templates, so that would be the place to start if you want to give it a shot! If you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Paul,

I’m glad to hear it was a simple fix! Plugins typically shouldn’t be deactivated during updates, but it does happen.

I’ll go ahead and close out this thread, but please let me know if you have any other questions or run into any other issues!

Thanks,

Jennifer

[Jennifer]

Hi Renaud,

Thanks for reaching out! I’m glad to hear you were able to find a solution to this, but I wanted to also share this post with you, which has some good tips on displaying only the first instance of a recurring event with WP_Query. Our themer’s guide is also a great resource when making customizations, so definitely take a look at that too!

If there’s anything else I can help with, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Betty,

Sorry about the delayed response! Can you try deleting the Pro code and disconnecting the site by following these instructions? You can do this just for Pro, you do not need to do it for Event Aggregator as well. Can you also try removing the key from the staging site and see if that gets rid of the message? If so, you can still update the plugin on the stating site, but you would need to do so by following these instructions.

Let me know how it goes!

Thanks,

Jennifer

[Author]

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