[Jennifer]

Hi Matt,

Thanks for sharing your solution here! I ran this by one of our developers, and we are going to do some more investigating on this. Eric, did you try this out, and if so, did it solve the problem for you?

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Vince,

Thanks for reaching out! Unfortunately, Event Tickets and Event Tickets Plus do not currently have support for WPML, although we are working on improving this in the future. Sorry for the bad news there!

However, I’m not quite sure what you are referring to here when you say that the tickets don’t exist on the admin’s product listing…could you please provide some more details on what is going wrong? Do you mean that the tickets are not being saved on the event? Any screenshots of the issue that you have would be helpful as well!

It sounds like you may have found an old thread from another user who was experiencing a similar issue? If so, can you please link to it here?

Thanks,

Jennifer

[Jennifer]

Hi Stephan,

Thanks for reaching out! It sounds like you’re trying to export a calendar from the protected site onto your official site? If so, I would recommend trying a plugin like WP All Export, as our plugins don’t have built-in export functionality beyond the “export” buttons that you see displayed with the calendar on the front end. You can then import to your other site via CSV or with WP All Import. This can all be done with the free version that you are currently using.

If you’re looking to import from a Google calendar, Event Aggregator ($89/year) will let you do this.

Does that answer your question? Please let me know if I can help with anything else!

Thanks,

Jennifer

[Jennifer]

Hi Heather,

I’m sorry to hear Event Aggregator isn’t working for you! Regarding support, all of our support is currently done here in the forums.

I went ahead and processed the refund for you. If you decide you would like to give it another try, we’d be happy to help you troubleshoot and answer any questions you have on getting set up with Event Aggregator. Just let us know!

Thanks,

Jennifer

[Jennifer]

Hi Jean,

I’m sorry to hear you’re running into this issue as well! It’s actually a known issue that we’re hoping to release a fix for soon. In the meantime, you can add the following line to your theme’s functions.php file:

add_filter( 'tribe_reverse_currency_position', function(){ return null; } );

I’ve attached this thread to our internal ticket for this bug, so we’ll notify you here as soon as the permanent fix is released. I’m sorry for the inconvenience here! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi Corinna,

Thanks for reaching out!

The remaining tickets should actually be shown by default in the list view (see screenshot). Is this not the case for you? You can add in the remaining ticket count to any of your templates by adding the following PHP:

<?php echo 'Tickets left: ' . tribe_events_count_available_tickets(); ?>

First, you’ll want to copy the template you’re editing into your child theme by following these instructions, then you can add the PHP above.

Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Florian,

Thanks for sharing that link! I tested this out on my end, but I was not able to replicate the issue. I had my team do some testing as well, but the link was working for them too. However, I have seen a few other reports of this happening, so I would like to do some further testing with you to try to narrow down the source of the issue. Would you be able to first try testing for conflicts with your theme and other plugins by re-running the import with a default theme activated and all other plugins disabled? If you prefer to do this in a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know what you find!

Thanks,

Jennifer

[Jennifer]

No problem, I’m glad that worked for you!

I’ll go ahead and close out this thread, but please feel free to open a new one if you have any other issues!

[Jennifer]

Hi Elly,

Thanks for sharing those links! Unfortunately your pictures didn’t come through – if you reply to the email notification you get, attachments will not be included. You would need to upload the images directly on the thread. I took a look at both sites though, and it looks like the events are currently displaying correctly on http://www.buurthuisarchipel.nl/activiteiten/, but I could not find the events section on www.bc-zeeburgerdijk.nl…could you please send a link to it?

I would still recommend testing for conflicts with your theme and other plugins, as updates involve new code which has the potential to conflict with other things on your site. However, when plugins are updated, you should still have the events in the backend of your site…actually even deleting the plugin does not delete the events you have entered from the database. When you say that events are gone after an update, do you mean that they Events section on the backend of your site is empty?

Regarding the license, you are correct that you do not need an Event Aggregator license. I actually meant that users frequently enter the Pro license into the Event Aggregator license box by mistake, which can cause an “invalid license” message to appear. Once you’ve installed and activated Pro, you should have another box there specifically for Pro (see screenshot).

Thanks,

Jennifer

[Jennifer]

Hi Andrea,

I’m glad to hear you were able to get it figured out! If you haven’t done so already, I would recommend taking a look at this guide on getting started with recurring events. It has some screenshots and examples that might be helpful if you run into an issue like this in the future!

I’ll go ahead and close out this thread, but please feel free to open a new one if you run into any other issues!

Thanks,

Jennifer

[Jennifer]

Hi Elsa,

I’m so sorry to hear it’s still not working. Unfortunately, the folder did not come through…could you please upload it via Dropbox and include the link here? I’ll be happy to take a look!

Thanks,
Jennifer

[Jennifer]

Hi Joanna,

Thanks for reaching out!

If you add an excerpt into the Excerpt field on the event edit page, then the excerpt in photo view will use that, giving you control over how much content is displayed on an event-by-event basis. Or, you could also reduce the number of words that the photo view displays in general by adding the following to your child theme’s functions.php file:

function tribe_shorten_photo_excerpt( $length ) {
if ( tribe_is_event() && tribe_is_list_view() ) {
return 20;
} else {
return $length;
}
}
add_filter( 'excerpt_length', 'tribe_shorten_photo_excerpt', 999 );

You can replace the “20” with the number of words you want to limit the excerpt to.

Let me know how that works for you!

Thanks,
Jennifer

[Jennifer]

Hi Miguel,

Thanks for reaching out, and I’m sorry to hear you’re running into this issue!

Would you mind sending me a screenshot of the admin page where the cost field is missing? If you could also share your system information with me, that would be helpful as well!

Thanks,

Jennifer

[Jennifer]

Hi John,

Thanks for reaching out!

First, I do want to mention that we are limited in the amount of support that we can provide for integrations with third party plugins, but I’ll be happy to help you run through some troubleshooting steps here to see if we can find the source of the issue.

Can you check to see if the order confirmation is not going out when orders are placed that do not include tickets (but do involve the coupon from the gift certificate plugin)? The checkout process is handled entirely by WooCommerce, so if WooCommerce’s order confirmation is not being sent at all, the problem may have to do with WooCommerce itself (or possibly settings within the plugin). Tickets are essentially WooCommerce simple products, so you should be able to use the default coupon functionality that comes with the free WooCommerce plugin on orders with tickets. Another thing to note is whether or not attendee records are being generated when the order is completed?

Are users able to successfully purchase tickets (meaning that they get both a WooCommerce order confirmation email and an email with their actual tickets – this email comes from our plugin, and the ticket stock is reduced)? If not, then the next step would be testing for conflicts with your theme and other plugins (if you have not done so already). The free WP Staging plugin will let you create a quick copy of your live site that you can use for testing, if you do not currently have a testing environment.

Finally, if you look under Events > Settings > Tickets > WooCommerce Support, you will see some options for when to generate attendee records and email tickets. I would recommend double checking the settings there – if you have both set to “completed”, then I would also recommend verifying that the WooCommerce order status is actually reaching “completed” when users are using these coupons.

I hope that helps get you started, and please let me know what you find!

Thanks,

Jennifer

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