Event cost field has disappeared from the new event pages in the WP admin panel

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Home › Forums › Calendar Products › Events Calendar PRO › Event cost field has disappeared from the new event pages in the WP admin panel

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  • October 15, 2017 at 11:53 am #1363963
    Miguel Llerena
    Participant

    Hi there, for some reason the field to define the cost of the event has disappeared in the new event page from the WP admin panel. If I open an older event, the field is visible but not for new events.
    Am I dreaming?

    Thanks,
    Miguel

    October 16, 2017 at 9:46 am #1364206
    Miguel Llerena
    Participant

    Hi there, any suggestions as to why the cost field has disappeared?

    Thanks,
    Miguel

    October 17, 2017 at 4:06 am #1364513
    Jennifer
    Keymaster

    Hi Miguel,

    Thanks for reaching out, and I’m sorry to hear you’re running into this issue!

    Would you mind sending me a screenshot of the admin page where the cost field is missing? If you could also share your system information with me, that would be helpful as well!

    Thanks,

    Jennifer

    October 17, 2017 at 7:52 am #1364620
    Miguel Llerena
    Participant

    This reply is private.

    October 18, 2017 at 9:28 am #1365375
    Jennifer
    Keymaster

    Hi Miguel,

    Thanks for sharing that info and those screenshots! I did some testing on this, and here is what I found: the field is actually removed intentionally when our ticketing plugins are active. The reasons for this include:

    • Events that have a cost would typically have tickets associated with them, and the cost is displayed with each ticket
    • If you have a free ticket/RSVP, “free” will display with it
    • If there are no tickets/RSVPs for an event, then the cost field is likely not needed

    We do however have an extension (free) that will allow you to display the event cost field along with the ticketing plugins if you would like to do so!

    Let me know if you have any questions!

    Thanks,

    Jennifer

    October 18, 2017 at 10:24 am #1365496
    Miguel Llerena
    Participant

    Hi Jennifer,
    You are right. I just activated the free ticket plugin and now I post the cost of the event.
    Perhaps it would be a good idea to notify the admins before they activate the ticket plugin 🙂

    Thanks for the help.
    Have a great day.

    Miguel

    October 19, 2017 at 7:30 am #1365928
    Jennifer
    Keymaster

    Hi Miguel,

    I’m glad it’s working for you again! Thanks for the feedback – I can indeed see how this functionality can be confusing for users!

    I’ll go ahead and close out this thread, but please feel free to open a new one if you have any further questions!

    Thanks,

    Jennifer

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