Jennifer

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Viewing 15 posts - 2,971 through 2,985 (of 4,212 total)
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  • in reply to: Recurring Event issue in calendar view #1365076
    Jennifer
    Keymaster

    Hello,

    I just checked on this, and it looks like it is scheduled to come out in the next maintenance release, which should be within the next week or so! As soon as it comes out, you’ll be notified here.

    Thanks for bearing with us while we get this worked out!

    in reply to: Recurring Event Support for Tickets #1365073
    Jennifer
    Keymaster

    Hi James,

    So sorry for the long wait for this feature! It is indeed a popular request, and we are working on it! The problem is that it’s quite involved development-wise, and with other features, enhancements, bug fixes, etc. also in need of attention, our resources for this are somewhat limited.

    Please do cast your vote on the feature request though so that you can stay up-to-date on progress, and hopefully we will have some better news for you here soon!

    Thanks,

    Jennifer

    in reply to: "add to my calendar" function #1365069
    Jennifer
    Keymaster

    Hi Georgina!

    Unfortunately we don’t have any built-in subscription functionality with Google or iCal at the moment, but you could allow your users to subscribe via RSS.

    I can definitely see how this feature would be useful though – I’d recommend posting this as a feature request over in our Feature Ideas Forum, which is what we use to gauge user interest in new features and help guide future development efforts.

    In the meantime, you could potentially set this up via a customization, but I believe it would be quite involved. However, our themer’s guide is the place to start if you’d like to give it a shot! We also have a list of recommended developers if you’d like to get help with the code.

    I’m sorry I don’t have a better answer for you, but please let me know if you have any other questions!

    Thanks,

    Jennifer

    in reply to: Ticket comunity Event paypal and fees #1365062
    Jennifer
    Keymaster

    Hi Yann,

    Thanks for reaching out!

    Unfortunately there is not currently a way to set different fees for each organizer – you can set fees, but they will be the same for all organizers. Sorry for the bad news there! However, I can see how this feature would be useful – would you mind posting it as a feature request over in our Feature Ideas Forum? This is what we use to gauge user interest in new features and help guide future development efforts.

    You can have the fees go directly to your bank account or split them between yourself and the organizer. This guide has some more details on how to set that up, and this one has more details on collecting the organizer’s PayPal information.

    We do offer full refunds within 30 days of purchase if you’re not satisfied with the products, so feel free to test out Community Tickets! Please let me know if you have any other questions!

    Thanks,

    Jennifer

    in reply to: Show lowest price in event list #1365060
    Jennifer
    Keymaster

    Hi Ivan!

    You can do this via a customization of either the template for that view (found at wp-content/plugins/the-events-calendar/src/views/list/single-event.php) under the Event cost section (starting on line 70) or by using the tribe_tickets_buy_button filter (see wp-content/plugins/event-tickets/src/template-tags/tickets.php, line 167). Our themer’s guide and list of functions are the best places to start!

    Please let me know if you get stuck or have any questions – I’ll be happy to point you in the right direction!

    Thanks,

    Jennifer

    in reply to: Event Ticket Plus – Attendees fatal error #1365055
    Jennifer
    Keymaster

    Hi Bruno,

    I’m sorry to hear you’re running into this issue! It sounds like you may need to increase the amount of memory allotted to PHP. This post has some instructions on how to do that. Can you give this a try and see if it fixes the issue?

    Thanks,

    Jennifer

    in reply to: Remove OL from Event Widget #1365051
    Jennifer
    Keymaster

    Hi Dee,

    Sure! You can do that by following these instructions to copy the widget template (found at wp-content/plugins/the-events-calendar/src/views/widgets/list-widget.php) into your child theme and removing the tags there (take a look at lines 36 and 42).

    Let me know if you have any questions!

    in reply to: Display past events with most recent first #1365026
    Jennifer
    Keymaster

    Hi William,

    Can you try using this shortcode:

    [tribe_events date="2016-01" category="current-auctions" view="list"]

    You can replace “current-auctions” with your category slug, and the date with the farthest date back that you would like events to show from.

    I just tested this out on my end, and it should show all events in that category starting from January 2016 up until the current date, with the oldest ones first. If you want to change the sort order, you would need to do a bit of a customization…I’d recommend taking a look at this post as a starting point, as well as our themer’s guide. We are limited in the amount of support that we can provide for customizations, but if you have questions or get stuck, please let me know and I’ll be happy to point you in the right direction!

    I’m sorry I don’t have a more straightforward solution for you here, but if you would like to see this added as a feature in an upcoming release, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

    Jennifer
    Keymaster

    Hi Caroline,

    Thanks for following up on this! I just checked on the internal ticket, and it looks like it is currently pending development. Unfortunately, I don’t have a timeline I can give you as to when the fix will be released. However, I did link this thread to our internal ticket, so as soon as we have an update, you’ll be notified here.

    I’m sorry I don’t have a better answer for you at the moment, but thank you for your patience as we work on getting this resolved!

    Thanks,

    Jennifer

    in reply to: Limiting number of events per page in Day view #1364997
    Jennifer
    Keymaster

    Hi Todd,

    Thanks for reaching out! I’m sorry you’re running into this issue, but I’ll be happy to help you get it figured out!

    I did some testing on my end but was not able to recreate the issue – I was getting the correct number of events per page based on the setting. Do you currently have any customizations running on your site?

    Can you try testing for conflicts with your theme and other plugins? If you’d prefer to do this on a staging site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

    Thanks,

    Jennifer

    in reply to: Event aggregator installation #1364991
    Jennifer
    Keymaster

    Hi Nicholas,

    I’m sorry to hear you’re running into this issue, and thanks Matt for sharing your solution here!

    First, I do want to point out that you only need the license key to use Event Aggregator, in addition to having The Events Calendar installed and activated. It’s actually a service and not a separate plugin, so the good news is that you don’t need to worry about downloading anything else!

    I took a look at your system information, and I don’t see your key listed there. Can you please verify that you added it under Events > Settings > Licenses > Event Aggregator? If so, did you try out Matt’s solution and did that resolve the issue?

    Thanks,

    Jennifer

    in reply to: Past Events List and Hidden Fields #1364987
    Jennifer
    Keymaster

    Hi Ben,

    Thanks for checking out our plugins!

    You could use the shortcodes that come with Events Calendar Pro to display past events in list view, on any page you’d like – this guide has some more information on how these shortcodes work. To display past events, you could use the “date” attribute to set the date (even in the past) from which you would like events to display.

    Regarding dynamically displaying additional fields on past/current events, this isn’t something that is supported out of the box. It could be done with a customization, and if you’d like to give this a shot, our themer’s guide is the place to start! We do not currently do customizations, but we do have a list of recommended developers if you’d like to have the code done for you. We’re also happy to help answer questions and point you in the right direction over in our premium support forums!

    We do offer full refunds within 30 days of purchase if you’re not satisfied with the plugins, so feel free to take Pro for a test run to see if it will meet your needs. If you have any other questions, please let me know!

    Thanks,

    Jennifer

    in reply to: Datepicker not allowing same date to/from #1364975
    Jennifer
    Keymaster

    Hi Ole,

    Thanks for sharing the link! I tested it out and see what you mean…Even though no JavaScript errors are showing, I think this may be caused by a conflict with your theme or another plugin – I tested it out in my local environment using a default theme and with all other plugins disabled, and I was not running into this issue (see screenshot). Could you please follow these instructions to see if you are able to find any conflicts and let me know what you find?

    Thanks,

    Jennifer

     

    in reply to: Registered users #1364973
    Jennifer
    Keymaster

    Hi David,

    Glad to hear you’re liking the plugin so far!

    Yes, both Event Tickets and Event Tickets Plus support requiring users to be logged in to register for an event/purchase tickets. This is an option that you can enable in the settings. You can also see a list of all ticekt-holders for each event in the admin section. I’d recommend taking a look at the following articles for more details on how this works:

    New User Primer: Event Tickets and Event Tickets Plus

    Settings Overview: Event Tickets and Event Tickets Plus

    Managing Your Orders and Attendees

    You can download Event Tickets for free to test it out, and we also offer full refunds within 30 days of purchase if you’re not satisfied with our products – so feel free to test out Event Tickets Plus as well! Please let me know if you have any questions!

    Thanks,

    Jennifer

    in reply to: Shortcode and Page Refresh #1364968
    Jennifer
    Keymaster

    Hello,

    Thanks for reaching out – I’m sorry to hear you’re running into this issue too! The fix for this is currently in development, and we hope to get it released here soon. In the meantime, if you would like to downgrade, you can do so by following these instructions. Please let me know if you have any questions on how to do this or if you run into any issues!

    I linked this thread to our internal ticket for this bug, so you’ll be notified here as soon as we have an update. I’m sorry for the inconvenience here, and thanks for your patience as we work on getting this resolved!

    Jennifer

Viewing 15 posts - 2,971 through 2,985 (of 4,212 total)