Events Calendar PRO Slowing down site

[Shelby]

This reply is private.

[Adam Listek]

Jodi,

Not sure if this has been already solved by support or not, but a fix to our site that I found (since we have about 15k events), has been to remove the Next/Previous event button’s on single events and to turn off the related events feature. Neither were critical for our operation but went from 20-30 second load times on pages (keep in mind this is on a very heavily optimized and cached server) to under a second for most pages.

The reason that this appears to be is that the SQL queries necessary to calculate the closest events were causing temporary tables in MySQL to be created and slowing everything down. In our case this was compounded by the the indexing of various search engines and traffic of several thousand a day (not a high volume site).

Something to consider if you haven’t tried that for troubleshooting. Those can be removed by creating a tribe-events folder in your theme directory and a single-event.php file underneath that is copied from the src/views folder in The Events Calendar plugin (not Pro). To turn off related events, that is a setting within the WordPress Admin.

Good luck!

-Adam

[Shelby]

Hi Adam,

Thanks for pitching in here. We appreciate it!

Jodi,

You can get me the information I requested via private reply and/or let me know how implementing Adam’s suggestions go! 🙂

Thanks!

Shelby

[Jodi Roberts]

Thank you, Adam. I only have 2,000 events at this time so I don’t think it would help. Everything was working fine until early July. I can’t even pinpoint the exact day/time that it stopped working for me as I was away camping for the weekend. This is really frustrating as I no longer have access to cPanel since switching web hosting companies so it is difficult for me to make certain changes or get the information that I need. I ended up re-activating PRO the other day, even though it was taking longer than usual to load. However, this morning it has reached the point of requiring several minutes to load and I can’t even log into my dashboard to fix it. ugh.

Shelby, I’ll try to get the information that you requested.

Jodi

[Jodi Roberts]

This reply is private.

[Shelby]

This reply is private.

[Shelby]

This reply is private.

[Shelby]

This reply is private.

[Jodi Roberts]

Hello, Shelby!

I was wondering if you have come up with a solution? My site crashed this morning while trying to view the events calendar.

Thank you!
Jodi

[Jennifer]

Hi Jodi!

First, I want to apologize for the late reply here…it looks like this thread slipped through the cracks. So sorry about that!

I did follow up with one of our developers, and here are his recommendations:

• Delete all past revisions (if you’re alright with doing this) – a plugin like this one can help you do this.
• He recommended that you check with your host to see if they have mysql server logs, particularly slow query logs. If so, would you be able to send us a copy? It would be great if you could get this set up with your host, let them run for a bit with Pro active, and then send us the output.

Let me know what you’re able to find out and if deleting the revisions helps at all!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Jennifer]

Hi Jodi,

In reviewing some open tickets that we have in our internal system, we noticed that this one never had a clear resolution and wanted to follow up one more time to see if you are still running into these performance issues and if you had any luck with the steps that our developer recommended. If there’s anything else we can do to help, please let me know!

Threads do get automatically closed after two weeks of inactivity, but if that happens again and you still need assistance down the line, please don’t hesitate to open up a new thread! We’ll be happy to continue working with you on this.

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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