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Hello,
Thanks for reaching out! You are correct that Event Tickets Plus is the plugin you need to be able to sell tickets on your site, and Events Calendar Pro is not required for this functionality.
We do not charge any fees when users purchase tickets on your site…the checkout and payment process is actually handled by either WooCommerce or Easy Digital Downloads, so any fees associated with payment processing would depend on which payment gateways you use (PayPal, Stripe, etc.). Would you like me to go ahead and switch out your license?
Thanks,
Jennifer
Hi Christopher,
I’m sorry the tickets aren’t showing up! Can you tell me what you have for the “Start sale” date setting? If it is a date in the future, the tickets won’t show up until that date.
If you aren’t using that setting or changing the date to a current/past date doesn’t make the tickets show up, could you please send me a screenshot of your settings for that ticket (with all sections expanded), as well as a link to the event?
Thanks,
Jennifer
Hi Jose,
Thanks for checking out our plugins! You can indeed collect this information for each of the participants using the custom fields that come with Event Tickets Plus. We do offer full refunds within 30 days of purchase, so feel free to test this out! Please let me know if you have any other questions.
Thanks,
Jennifer
Absolutely! Event Tickets Plus integrates with WooCommerce, and tickets are essentially WooCommerce simple products. So, users can add tickets as well as any other products on your site to their cart and check out all at once. There is also an option to require users to be logged in to be able to purchase tickets.
We do offer full refunds within 30 days of purchase, so feel free to test out Event Tickets Plus! Please let me know if you have any additional questions.
Thanks,
Jennifer
Hi Delinda,
Thanks for reaching out! If you would like to hide the tickets altogether, you could do this quickly and easily with some CSS. You can hide certain tickets based on user role by customizing the template file. Our themer’s guide has instructions on how to do this, and the file you’ll want to copy into your child theme for editing can be found at wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php. You could use the current_user_can function to check the user’s permissions before displaying the ticket. We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please don’t hesitate to ask!
Thanks,
Jennifer
Hi Shah,
I’m sorry you are running into issues trying to update the plugins! We have had a few other users reporting issues as well and are looking into what could be causing the errors. In the meantime, you should be able to update manually following the instructions that I sent in your previous thread. Did this work for you?
If you do not include a price for a ticket, it will show up as free. If you would like to hide the price altogether, you can do this with CSS or via a template customization. RSVPs are typically used for free events, although as you saw when you left out a price for your ticket, you can create free tickets as well.
While adding new form fields to the community submission form to ask organizers the questions you mentioned would involve a heavy code customization, I believe you can get the same effect with the existing functionality…
To allow organizers to sell their tickets on your site or another site, I would recommend instructing users who want to use your site to create their tickets directly on the event, but for users who want to sell tickets externally, you could set up a custom field on the event where they could enter the link/phone number/email they want users to go to to purchase. If you went this route, the organizers could still allow RSVPs on the event so that users could indicate that they intend to attend.
The number of people attending is typically registered by the number of tickets purchased/RSVPs submitted, which lets you control the number of people that can register if you wish to do so. If not, you could also create a custom ticket field where attendees could simply enter the number in their party when buying a ticket/RSVPing.
If you would like to send a simple message to the attendees instead of a ticket, you can do this by customizing the email template. Our themer’s guide has instructions on how to customize our templates, and the file you’ll want can be found at wp-content/event-tickets/src/views/tickets/email.php.
You can require both the event organizers (those actually creating the events on the front end) and attendees to login before being able to submit/register for an event.
There is not currently any built-in functionality to email the organizers when users register, but there are a few ways you could go about getting this set up. This post has some good recommendations!
If you would like to temporarily disable the ability for organizers, you can go under Events > Settings > Tickets and uncheck the Events post type. This will prevent users from being to add tickets to events, and when you are ready, you can simply check it back! In the meantime, you could add a message to the community submission form to let users know that you’re not ready to allow ticket sales yet. This would again require a template customization (wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php).
For a terms and conditions box, there are also a few ways you could go about this, but here are a couple recommendations:
- Use a WooCommerce plugin such as https://wordpress.org/plugins/woocommerce-show-hide-terms-and-conditions/
- Use Event Tickets Plus additional attendee info to add a checkbox saying just that: https://theeventscalendar.com/knowledgebase/collecting-attendee-information/
I would also recommend taking a look at the following articles, which have some really good information on how our plugins work and what features/options are available:
New User Primer: Event Tickets and Event Tickets Plus
Settings Overview: Event Tickets and Event Tickets Plus
Managing Your Orders and Attendees
New User Primer: Community Events
New User Primer: Community Tickets
Community Tickets: Configuring PayPal and Split Payments
Community Tickets: Tracking Sales and Getting Paid
I hope that helps clear things up and point you in the right direction on some of the functionality you’re looking for that isn’t currently available out of the box. We would also love it if you could post anything you’d like to see added as a feature over in our Feature Ideas Forum. This is what we use to gauge user interest in new features and help guide future development efforts.
I know that was a lot of information, so please let me know if you need any further clarification on anything or if I’ve misunderstood what you’re looking for!
Thanks,
Jennifer
Hello,
Thanks for reaching out! I’d be happy to help you out with this. Please note that per our forum guidelines, it can take 24-48 hours for a response (usually only when thread volume is particularly high), although we always try to respond much sooner than that when possible!
I think your best bet for this may be the shortcodes that come with Pro: [tribe_events view=”day”]. This would show the events for today in each of the scenarios that you mentioned (see screenshot). Can you give this a try and see if it will work for you? If this doesn’t meet your needs, please let me know. I’ll be happy to see what else I can recommend!
Thanks,
Jennifer
Perfect! Since this thread has been marked “resolved”, I’ll go ahead and close it out. Please feel free to open up a new one if you have any further questions!
Hello,
Thanks for checking out Community Tickets!
Event organizers can create multiple tickets on their events, but the custom fields functionality that comes with Event Tickets Plus is not currently available on the front end form. Sorry for the bad news there! While organizers can edit their own events, they cannot edit other organizers’ events/tickets. However, there is not anything built-in that would prevent them from seeing other organizers’ events/tickets on the front end.
I would recommend taking a look at the following articles for more information on the options that are available with Community Tickets
New User Primer: Community Tickets
Community Tickets: Configuring PayPal and Split Payments
Community Tickets: Tracking Sales and Getting Paid
We do offer full refunds within 30 days of purchase, so feel free to take any of our premium plugins for a test run! Please let me know if you have any other questions.
Thanks,
Jennifer
Hello Guy,
I’m sorry the past events page isn’t displaying for you. Can you please try following the instructions in this article to see if that fixes the issue? Let me know if this works!
Thanks,
Jennifer
Hi Graham,
Thanks for reaching out!
Can you check that the “Series ends” date is not set to the same day as the first occurrence? If that does not make a difference, could you please send me a screenshot of your recurrence settings as well as a link to the event on the front end?
Thanks,
Jennifer
Hi Robert,
Thanks for reaching out! I’d be happy to help you out with this.
First, can you please clarify what you mean by a booking vs buying a ticket? Are you referring to RSVPs vs paid tickets? If so, these should display in separate sections by default, but paid tickets are actually a feature of Event Tickets Plus. With RSVPs and tickets, you can add custom fields to each ticket (the same fields or separate ones) with the custom fields feature that comes with Event Tickets Plus.
Can you please send me a link to an event page so that I can take a look and see what you currently have set up?
Thanks,
Jennifer
Hi Mark,
Thanks for following up! I’m not sure I am entirely understanding what you’re looking for here…I’m not aware of an option to create a WooCommerce product via the events interface (previously or currently). Are you possibly referring to the option to create tickets? If you create a paid ticket on the event page (vs an RSVP ticket), this is the same thing as creating a WooCommerce product (tickets are in fact WooCommerce simple products). So once you create the ticket, you can then edit it in WooCommerce (see screenshot), where you can set up some of the options that you have with third-party WooCommerce plugins.
Does that help at all? If you haven’t done so already, I would also recommend taking a look at some of the following articles which have a lot more details on how tickets work:
New User Primer: Event Tickets and Event Tickets Plus
Settings Overview: Event Tickets and Event Tickets Plus
Managing Your Orders and Attendees
New User Primer: Community Tickets
Community Tickets: Configuring PayPal and Split Payments
Community Tickets: Tracking Sales and Getting Paid
Let me know if that helps!
Thanks,
Jennifer
Hi Charlene,
Thanks for reaching out!
There is not currently a “template selection” feature for events pages within the UI, but you could customize the templates by following these instructions. This does require a bit of PHP knowledge. We are currently not able to do customizations, but if you get stuck or have any questions along the way, please let me know! Also, if you want to provide a few more details on exactly what you would like to change on the events page, I’ll be happy to try to point you in the right direction!
If you would like to see this type of template selection feature added to a future version, please do let us know over in our Feature Ideas Forum. This is what we use to gauge user interest in new features and help guide future development efforts.
Thanks,
Jennifer
