Ticket Sales not appearing on the event – just the header.

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Home › Forums › Ticket Products › Event Tickets Plus › Ticket Sales not appearing on the event – just the header.

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  • December 12, 2017 at 10:33 am #1403920
    Christopher Javier
    Participant

    All my settings are correct – but something is conflicting that isn’t allowing my tickets to appear on events. It shows the “Tickets” header above the content, but nothing under it.

    No CSS is hiding it. It still doesn’t work when disabling all other plugins or when using default WP theme. Everything is licensed and the site is using X Theme, one of the most popular WP themes on the market.

    Please help – this is affecting sales.

    December 12, 2017 at 11:28 pm #1404343
    Jennifer
    Keymaster

    Hi Christopher,

    I’m sorry the tickets aren’t showing up! Can you tell me what you have for the “Start sale” date setting? If it is a date in the future, the tickets won’t show up until that date.

    If you aren’t using that setting or changing the date to a current/past date doesn’t make the tickets show up, could you please send me a screenshot of your settings for that ticket (with all sections expanded), as well as a link to the event?

    Thanks,

    Jennifer

    December 13, 2017 at 10:07 am #1404814
    Christopher Javier
    Participant

    Hi,

    Thanks for your help 🙂

    I thought I had already entered the event link as well as the system information as directed.
    I also mentioned that I ensured all my details are correct.

    I suspect that this is not human error. This is a plugin or WooCommerce integration issue.
    Might I also mention that Everything is updated, both WooCommerce and all Modern Tribe Plugins.

    I’ve entered a private reply with the link as well as screenshots.

    December 13, 2017 at 10:09 am #1404815
    Christopher Javier
    Participant

    This reply is private.

    December 14, 2017 at 3:18 am #1405338
    Jennifer
    Keymaster

    Hi Christopher,

    Thanks for sending that info! I see in the screenshot that you have the “start sale” date set to a date in the future (11/22). Tickets will not show up on the front end until that date. Can you try changing it to today or a past date and see if you can see the tickets on the front end?

    Thanks,

    Jennifer

    January 5, 2018 at 8:35 am #1418889
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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