[Jennifer]

Hi Lars,

Thanks for checking out Event Tickets Plus! This extension will let you sell tickets to your events…the note that you referenced is referring specifically to recurring events, which are a feature of Events Calendar Pro. The way that tickets and recurring events work currently is that tickets can only be added to the series of events, not to individual dates within the series. This means that it would not be possible to sell tickets for single dates in a recurring event series.

However, this problem does not exist with single events. So if you have 40 separate events on your calendar, you can add individual tickets to each of them.

We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus (and/or Events Calendar Pro) for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

That’s it! Thanks for sending it over. I’m still working on this, and I’ll get back to you as soon as I have an update.

Thanks,

Jennifer

[Jennifer]

Thanks, I’ll do some testing on my end and see what I can find. Since we currently have an unusually high number of threads, it might be a day or two before I have an answer for you, but please hang in there!

You can find your system info under Events > Help > System Information (see example screenshot). If you can copy/paste what you see in the black box there into a private reply, that will be helpful in identifying what might be causing this.

Thanks,

Jennifer

[Jennifer]

Hi Brandon,

I haven’t seen any other reports of this specific issue with the All-In-One calendar, but I did just test this out on my end with the Timely calendar enabled and was also not able to add a venue/organizer. If this was working for you in the previous version, then I would recommend downgrading for the time being – We are a bit limited in the amount of support that we can provide for plugin conflicts, I will check with one of our developers to see if there is anything we can recommend.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry for the delayed response, we’ve had a much higher than normal volume in the forums this past week. So sorry for the wait! Unfortunately we cannot currently offer live support – all support is done here in the forums.

Can you try going to General > settings and selecting “Australia” from the Timezone list? Next, you can:

1. Go to Settings > Permalinks and re-save them
2. Go back to the recurring event and try to save it again.

If the above does not help, then I would also recommend testing for conflicts with your theme and other plugins. If you do not currently have a testing site, I would recommend the free WP Staging plugin, which will let you create a quick copy of your live site that you can use for testing.

Unfortunately your system info did not come through – can you please copy/paste it in a private reply? You can find it in a big black box under Events > Help > System Information (see screenshot).

If you could also send me a link to this event on the front end, as well as a screenshot of your recurrence settings (see screenshot for an example – please include all recurrence rules in the screenshot), I will try to test this out on my end.

Thanks,

Jennifer

[Jennifer]

Hi Pamela,

The form in your screenshot is the way it is intended to look…by default, the person registering for the event will need to submit his name and email, which ensures that the registration has a point of contact and that the tickets can be sent somewhere. The custom fields can then be used to collect additional information from each attendee (one of which may or may not be the person actually filling out the registration).

Since those fields are required by default, removing them and having the confirmation sent elsewhere would require a code customization that is outside the scope of support that we are able to provide here in the forums. One other thing to note here is that the default “Email” field does have some validation on it to verify that what is entered is formatted as a valid email address. There is not currently a way to do this with the custom “Text” field, so using the default field does help ensure that a valid email address is collected from the user.

I’m sorry that I don’t have a better answer for you here, but if you would like to go forward with a customization, I would recommend starting with our themer’s guide. We also have a list of recommended developers that you could contact if you would like to get help with the code.

Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Glad to hear it! Please let me know if there is anything else that I can help with.

[Jennifer]

Thanks for sending that link…I tried to run this import from my end, and I got the same thing as you. I tried to go to the actual Facebook page to verify that there were currently events available to import, but it looks like the page is private. For Event Aggregator to be able to access the events, they need to be published to a public Facebook page/group, or if they are hosted by an individual Facebook user, the events themselves need to be public. Can you check the other links that you are trying to import from and verify that they are public (and also have upcoming events at the time you attempt to run the import)?

Thanks,

Jennifer

[Jennifer]

I’m glad that you got the disclaimer added in! For the custom fields, the simplest method would be to use the additional fields that come with Events Calendar Pro. Otherwise, this would require a fairly in-depth code customization that is outside of the scope of support we are able to provide here in the forums. If you’d like to test this out, we do offer full refunds within 30 days of purchase, so feel free to do so! If it’s not what you’re looking for, we’ll be happy to process a refund for Events Calendar Pro. Alternatively, we do have a list of recommended developers that you could contact if you would like to have the code done for you.

If you just want to change the text, you can make a copy of the wp-content/plugins/the-events-calendar-community-events/src/views/modules/description.php. You can add in a message there to ask users to provide their contact info in the description box. For example, you can do something like the following:

Please include your name and contact info.

Let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Michael,

If you customize the template files directly, all of your changes will be overwritten each time you update the plugin. To avoid this, you can make a copy of the template file in your child theme. We have instructions on how to do this in our themer’s guide. This way, your copy will override the default one in the plugin files, and your changes will be safe when you update the plugin.

[Jennifer]

Hello,

Unfortunately your system info didn’t come through…can you try copying/pasting it into a private reply?

We are a bit limited in the amount of support that we can provide for theme conflicts, but if you can send me a copy of your theme as a Dropbox link, I’ll be happy to test it out on my end and see if there is anything that I can recommend.

Thanks,

Jennifer

[Jennifer]

Hi Mike,

Since we’re working on this over in this thread, I’m going to go ahead and close this one out.

See you over there!

[Jennifer]

Hi Mike,

I’m glad you got the multisite issue worked out!

I tested out the link in Facebook, and it looks like it’s using the HTML page title. We have a snippet that you can add to change the title for any of the events views, including single events.

If you want it to display the event title, perhaps in addition to the site name, you could use the tribe_events_title function to set $title for the single event view like this:

$title = 'Site name' . tribe_events_title();

Can you give this a try and see if it works for you?

Also, were you able to get the issue worked out with the recurring events?

[Jennifer]

Hi Johnathan,

I’m glad that worked! Since you’re using a personal license on a multisite, you’ll need to manually update Pro – please see this article for more info. However, you can always see the latest version on the Downloads page of your account.

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Lucy,

Thanks for checking out our plugins! Community Events adds a form to the front end of your site that will allow users to create events without having to have admin access.

We do offer full refunds within 30 days of purchase, so if you’d like to take Community Events for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

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