Facebook Events Not Importing

[krossi]

Reporting the same issue as here:

Some Facebook events are not importing.

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/some-facebook-events-are-not-importing/

[Jennifer]

Hello,

I’m sorry you’re not able to import from Facebook. Can you first try refreshing your Facebook connection under Events > Settings > APIs? Please also send me the link(s) that you aren’t able to import from so that I can do some testing on my end.

Finally, what happens when you try to import? If any messages are displayed, please copy/paste them in your reply.

Thanks,

Jennifer

[krossi]

Hi there, I refreshed my Facebook connection many times and nothing happened.

Here’s one link I can’t import: https://www.facebook.com/events/645465295623892/

There are too many to paste them here because basically none of them have been working.

When I import a daily scheduled I get this: “No matching records found”
When I do a One-Time Import I get this: “Your preview doesn’t have any records to import.”

[Jennifer]

Thanks for sending that link…I tried to run this import from my end, and I got the same thing as you. I tried to go to the actual Facebook page to verify that there were currently events available to import, but it looks like the page is private. For Event Aggregator to be able to access the events, they need to be published to a public Facebook page/group, or if they are hosted by an individual Facebook user, the events themselves need to be public. Can you check the other links that you are trying to import from and verify that they are public (and also have upcoming events at the time you attempt to run the import)?

Thanks,

Jennifer

[krossi]

I just tried to import a few more events from different pages and nothing
is working.

Here they are:

https://www.facebook.com/events/173494626598423/
https://www.facebook.com/events/332672793914653/
https://www.facebook.com/events/569533750048566/

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[Jennifer]

Thanks for sending those links.

I tested them out on my end, but I was able to import from all three…can you first try updating to the latest version of The Events Calendar (4.6.10.1) and try importing again?

If you are still not able to import, please go under Events > Help > Event Aggregator System Status and send me a screenshot of what you see there?

Thanks,

Jennifer

[krossi]

Sorry for the delay, this still isn’t working. Here you go:

Event Aggregator System Status
License & Usage
License Key Your license is valid
Current usage 2 imports used out of 100 available today
Import Services
Server Connection Connected to https://ea.theeventscalendar.com/
Scheduler Status WP Cron enabled
Third Party Accounts
Facebook Connected
Meetup API key entered

[Jennifer]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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