[Jaime Marchwinski]

Hi Seth,

Thanks so much for reaching out!

It looks like you are running some older versions of our plugins, is that intentional in order to make things work together?

Please also note that support for plugin conflicts is limited as stated in our support policy.

I am able to replicate the error on my own test site using the latest version of our plugin and Easy Appointments.

It looks like we’ve had other users with this conflict before.  Can you try the solution provided in the following forum thread and let me know if that helps:

https://theeventscalendar.com/support/forums/topic/conflict-with-httpseasy-appointments-net/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Kris,

Thanks so much for reaching out!

Are the 2 missing attendees listed underneath the information your provided in your screenshot in the Attendee tab?

Can you try adding the following code to your theme’s functions.php file and see if that helps the attendees to update properly?

add_filter( 'tribe_tickets_attendees_admin_expire', 'custom_tickets_attendees_expire' );
add_filter( 'tribe_tickets_attendees_expire', 'custom_tickets_attendees_expire' );

function custom_tickets_attendees_expire () {
return 0;
}

Let me know how that goes!

Thanks,
Jaime

[Jaime Marchwinski]

Hi Daniel,

Welcome and thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Henry,

Thanks so much for reaching out and for your interest in our products!

With Event Ticket Plus, users will receive an order confirmation as well as a ticket that is emailed to them.  Although our products do not have email reminder capabilities out of the box, you are welcome to  try customizing our plugin to achieve the functionality that you are looking for.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

In addition, you can try integrating a third-party email reminders plugin, although I cannot make any compatibility guarantees.

We have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Francis,

Okay, thanks for your explanation.  Have you ever been able to connect to the server with your current license or has this always been an issue?

First, let’s update all of your Events Calendar related plugins to the most recent versions and see if that helps.

If that doesn’t help, the next step in troubleshooting this is going to be testing for conflicts with your theme and other plugins (with WP_DEBUG enabled). If you need a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Mustafa,

Unfortunately, we don’t currently offer phone support, but I’d love to continue to help you troubleshoot here.

Do you get the same errors when you use a WordPress default theme, like ‘Twentyseventeen’?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jen,

Thanks so much for reaching out!

If you go to Events Settings < General, what do you have set for Create recurring events created in advance for?

Is whatever you have set here not honored in the creation of recurring events?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Mustafa,

I’m sorry to hear that you are still experiencing this issue.  Do you have Event Tickets installed on your site?

You do need Event Tickets (free) in order to make this suite of plugins work together.  Let me know if this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dave,

Are you still seeing one event at 0 0, with a Google Maps API key activated on your site?  if so, is it always at the same location or does it not make a difference if you change the venue address?

Could you please go to your wp-admin and while editing a venue see if the latitude and longitude fields are filled in? You can discover those fields by clicking the ‘Use latitude + longitude’ checkbox.

If they show up empty, then please try saving the venue again with the ‘Use latitude + longitude’ option unchecked, and see if the coordinates get filled in.

Let me know if that helps!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Jonah,

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bart,

Glad to hear that you were able to find the event.  Events can be marked as Ignored if you have previously imported and/or deleted the event.

In order to prevent the events from being duplicated, you can try changing the Event Update Authority under Events Settings < Import to Do not re-import.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Francis,

Although your other options should work, it’s worth noting here that Facebook imports are currently not working.

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

Are you interested in importing through another source instead of Facebook?

In any case, could you please flush your transients using a plugin like Transients Manager or via server, using WP-CLI? You can flush all of your transients (WordPress will repopulate them as necessary), or just the one associated with our plugin: “tribe_aggregator_origins”.

Sometimes this transient caches the response from our server informing that your license is still not present/activated in your site, even though it is.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Darby,

You could try using a CSV Validator tool, such as this one, to check your CSV before importing.

We do not have a list of supported tags, what you see in the reference in my previous response contains the best compilation of available tags.

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Glad we could help, and thanks for sharing!

You are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad you were able to find a resolution, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

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