[Jaime Marchwinski]

Hi Jessica,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also, can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christopher,

Thanks so much for reaching out!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michelle,

Thanks so much for reaching out and for your interest in our products!

With Event Aggregator, you can set up a Scheduled Import, so that events are pulled from your Google Calendar on a daily, hourly, or other custom schedule.

If you’d like true subscribing abilities, users can subscribe to your calendar via RSS.  You can read more about that here:

https://theeventscalendar.com/knowledgebase/subscribing-calendars-via-rss/

We also have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dan,

Thanks so much for reaching out!

I’m sorry to hear you are experiencing this problem.

Unfortunately, this is related to a known bug that we are currently working on.

I will set this thread’s status as “Pending fix” and link it to the report. This way, we will notify you once a fix is released.

We apologize for the inconvenience and we appreciate your patience while we work on this.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

Thanks so much for reaching out!

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.

This way I will get access to any updates or customizations you might have made.

Basically the goal here is just for me to confirm that this issue is present on the latest version of our plugin.  I cannot guarantee that I can provide a resolution to this issue.

Please also note that support for theme conflicts is limited as stated in our support policy.

You may also want to reach out to your theme developers in the meantime to see if they have any solutions for you on this issue as well.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jennifer,

Thanks so much for reaching out!

It’s worth noting here that soft 404s may not be a big issue, if they aren’t affecting anything on your site.  I know that you are concerned about your SEO, and that is a common issue.  Please take a look at this Knowledgebase article that we have about this exact issue, to give you some more insight and explanation: https://theeventscalendar.com/knowledgebase/404_and_seo/

If you are still concerned about seeing these 404s, you may want to explore the settings that you have in your Yoast SEO plugin.  The following forum threads have addressed the same issue and may be able to point you to some ideas about what to try next:

• https://theeventscalendar.com/support/forums/topic/google-crawl-error-increase-in-soft-404-pages/
• https://theeventscalendar.com/support/forums/topic/soft-404-errors-in-google-continued-in-latest-version-2/

If you are still experiencing the issue, please make sure that your Yoast SEO Plugin and your WordPress version are also up to date.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tracy,

Thanks for checking back in!

Unfortunately, this issue still has not be resolved, though we are actively working on a fix for this issue.  You will be notified when a fix for this issue has become available.

Thank you for your patience and understanding in this matter.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mustafa,

Thanks for providing me with this information.  I’m not able to replicate the issue that you are referring to, using the most recent versions of our plugins and WooCommerce.

Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nadja,

Another option would be for you to install the third-party plugin, Health Check, which can mimic a bare WordPress install while your site visitors still see your site the way that it normally appears.

Can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Seth,

I’m sorry that did not work for you.  Using the most recent version of our plugins and most recent version of Easy Appointments, I am not able to replicate the error that you are seeing.

I’d recommend trying to reach out to the Easy Appointments developers and see if they have any suggestions for you.

Let me know how that goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Volker,

Thanks so much for providing that information.  We are currently aware that the snippet is no longer working and we are currently reviewing that information.

In the meantime, is there anything else I can assist with related to this issue?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Hannes,

Thanks so much for reaching out again!

Can you take a screenshot of exactly which area you are referring to?

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out again!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Matthew, thanks for chiming in!

Pat, let us know how that goes!

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